Access Coordinator - Part-time - Remote for residents of Greater Louisville area

Seven Counties Services Inc.

Job Overview

Location

Louisville, Kentucky

Job Type

Full-time

Full Job Description

📋 Description

• The Access Coordinator role is a part-time, remote position serving residents of the Greater Louisville area, providing essential telephone screening and eligibility determination for individuals seeking mental health and social services through Seven Counties Services Inc.
• Day-to-day responsibilities include conducting client eligibility assessments, verifying insurance coverage or explaining sliding scale options, collecting demographic and clinical information accurately in electronic health records, performing effective triage and intervention, making appropriate referrals to crisis teams or identified programs, and ensuring follow-up to confirm service connections.
• The role operates within a mission-driven behavioral health organization committed to service excellence, collaboration across departments and community partners, and maintaining high standards in client care and access coordination.
• The Access Coordinator will develop strong customer service, communication, and documentation skills while gaining experience in healthcare systems, crisis intervention protocols, electronic health record platforms (such as Netsmart myAvatar), and compliance with organizational and access standards in a supportive, client-focused environment.

🎯 Requirements

• High School Diploma or GED required
• One year of healthcare customer service or call center experience with a bachelor’s degree, or three years of such experience with only a high school diploma/GED
• Proficient in word processing, data entry, and general computer knowledge
• Reliable high-speed internet connection required for remote work
• Highly effective listening, communication, and information relay skills in a client-focused environment

🏖️ Benefits

• Part-time schedule (Monday–Friday, 10:00 AM–2:30 PM)
• Fully remote work for residents of the Greater Louisville area
• Opportunity to work in a mission-driven behavioral health organization
• No unusual physical demands associated with the role
• Exposure to healthcare systems, CRM software, and electronic health record platforms

Skills & Technologies

Design

Onsite

Degree Required

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Seven Counties Services Inc.

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About Seven Counties Services Inc.

Seven Counties Services is a Kentucky-based nonprofit behavioral health provider offering mental health, addiction, developmental disability, and related social services to residents of seven Louisville-area counties. Established in 1978, it operates clinics, crisis services, residential programs, and community outreach, serving more than 30,000 individuals annually regardless of ability to pay. The agency emphasizes evidence-based care, integrated treatment, and partnerships with hospitals, schools, and law enforcement to improve regional health outcomes.

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