Job Overview
Location
San Francisco
Job Type
Full-time
Category
Sales
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Manage a portfolio of customer accounts, developing and executing comprehensive account plans to drive growth and retention across the full customer lifecycle
- • Lead customer engagements from initial discovery through successful deployment, expansion, and renewal, ensuring alignment between customer objectives and OpenAI’s AI product capabilities
- • Generate new pipeline opportunities through strategic outreach, needs assessment, and value-based selling to enterprise and high-growth customers
- • Collaborate directly with research engineers, solutions strategists, product managers, and technical teams to design and implement complex, bespoke AI deployment programs for customers
- • Own and consistently meet or exceed quarterly and annual revenue targets, with full accountability for forecast accuracy and pipeline health
- • Analyze key account metrics—including usage patterns, adoption trends, and churn risk—to generate actionable insights for internal stakeholders and customer decision-makers
- • Monitor industry dynamics, competitive landscape, partner developments, and emerging customer use cases to inform product roadmap inputs and corporate strategy
- • Serve as the primary strategic liaison between customers and cross-functional teams including marketing, communications, business operations, people operations, finance, and engineering
- • Contribute to the recruitment, onboarding, and development of new sales team members, helping scale the organization with high-performing talent
- • Support the cultivation and evolution of OpenAI’s company culture by modeling customer-centricity, intellectual curiosity, and operational excellence
- • Communicate complex technical concepts around AI models and platform-as-a-service architectures to C-level executives and cross-functional business stakeholders
- • Build trusted advisor relationships with key decision-makers across multiple departments within customer organizations, aligning AI adoption with their long-term strategic vision
- • Design and execute multi-stakeholder deal strategies for large, complex enterprise contracts involving technical integration, compliance, and scalability requirements
- • Proactively identify expansion opportunities within existing accounts through deep understanding of customer workflows, pain points, and success outcomes
- • Advocate for customer feedback to influence product priorities and ensure OpenAI’s offerings remain aligned with real-world enterprise needs
- • Maintain up-to-date knowledge of global AI trends, regulatory environments, and emerging applications in key verticals to position OpenAI as a thought leader in the market
- • Participate in the development of sales playbooks, customer success frameworks, and internal processes to improve scalability and consistency across the GTM organization
- • Represent OpenAI at industry events, customer briefings, and strategic partnership discussions to expand market reach and reinforce brand credibility
- • Balance long-term strategic planning with disciplined execution, ensuring each account interaction advances both customer outcomes and business objectives
- • Operate in a hybrid work environment with three days per week required in the San Francisco office
🎯 Requirements
- • 9+ years selling and renewing platform-as-a-service and/or software-as-a-service
- • Managing and growing customer relationships across the full lifecycle
- • Developing accounts from early sales stages through successful deployment
- • Designing and executing complex deal strategies
- • Working directly with C-level executives
- • Communicating technical concepts to customers and internal stakeholders
🏖️ Benefits
- • Hybrid work model with 3 days per week in the San Francisco office
- • Relocation assistance for new employees
- • Compensation range of $290K USD
- • Opportunity to shape the future of safe artificial general intelligence
Skills & Technologies
Go
Hybrid
$290k-290k
About OpenAI, Inc.
OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.
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