Account Executive

📋 Description

• • Lyrebird Health is at the forefront of revolutionizing healthcare by automating the most time-consuming tasks for clinicians. We are experiencing significant growth and are seeking a dedicated and enthusiastic Account Executive to join our dynamic team in Melbourne. This pivotal role is designed for an individual who thrives on building strong relationships, possesses deep product knowledge, and is passionate about ensuring our new clients achieve seamless integration and confident adoption of our innovative platform.
• • As an Account Executive, you will be the primary point of contact for new clinicians and practice teams, guiding them through their entire journey from initial interest to becoming proficient and active users of the Lyrebird Health product. Your expertise will be crucial in demonstrating the value and functionality of our solution, facilitating a smooth onboarding process, and fostering deeper product adoption within their practices.
• • Your responsibilities will encompass running engaging and informative product demonstrations, tailored to the specific needs and workflows of each clinic. You will provide comprehensive support during the onboarding phase, ensuring that new users are equipped with the knowledge and resources necessary to leverage Lyrebird Health effectively. This includes addressing any queries, troubleshooting initial challenges, and proactively identifying opportunities to enhance their experience.
• • A key aspect of this role is to deepen product adoption by understanding the unique operational dynamics of each practice. You will work closely with doctors and their teams to identify how Lyrebird Health can best integrate into their daily routines, streamline their processes, and ultimately improve patient care. This requires a consultative approach, where you act as a trusted advisor, helping them unlock the full potential of our technology.
• • Building and nurturing trusted relationships with doctors and healthcare professionals is paramount. You will be the face of Lyrebird Health for these new clients, establishing rapport, understanding their challenges, and demonstrating our commitment to their success. Your ability to communicate complex technical information in a clear and accessible manner will be essential in building confidence and ensuring a positive client experience.
• • Your work directly contributes to Lyrebird Health's mission of transforming healthcare quality and accessibility. By ensuring that every new clinic experiences a smooth introduction to our product, understands its capabilities thoroughly, and feels supported from day one, you play a critical role in our continued expansion and success.
• • You will be instrumental in showcasing how Lyrebird Health empowers clinicians by automating time-consuming tasks, allowing them to focus more on patient care and less on administrative burdens. This involves understanding the pain points of clinicians and articulating how our solution provides tangible benefits, such as increased efficiency, reduced burnout, and improved diagnostic accuracy.
• • The ideal candidate will possess a natural ability to connect with people, coupled with a strong aptitude for learning and explaining technical products. You will be proactive in seeking out information, anticipating client needs, and delivering exceptional service that exceeds expectations.
• • This role offers a unique opportunity to be part of a rapidly growing company that is making a real difference in the healthcare industry. You will work alongside a passionate and supportive team, contributing to a culture of innovation and excellence. Your insights and feedback will be valuable in shaping the future development of our product and services.
• • We are looking for someone who is not only adept at managing client relationships but also possesses a keen eye for detail and a commitment to delivering high-quality support. You will be responsible for tracking client progress, identifying potential issues before they arise, and implementing solutions to ensure sustained satisfaction and loyalty.
• • Ultimately, your success in this role will be measured by the smooth onboarding of new clients, their successful adoption and utilization of the Lyrebird Health platform, and the strength of the long-term relationships you build. You will be a key driver of our growth, ensuring that Lyrebird Health continues to be the trusted partner for clinicians seeking to enhance their practice through technology.
• • This position requires a proactive, results-oriented individual who is comfortable working in a fast-paced environment and can manage multiple priorities effectively. You will be a champion for our clients, ensuring they receive the best possible experience as they integrate Lyrebird Health into their practice.
• • You will be responsible for understanding the competitive landscape and articulating Lyrebird Health's unique value proposition to potential clients, highlighting our commitment to delivering a fast, reliable, and secure experience that clinicians can trust.
• • The role involves collaborating with internal teams, including sales, product, and customer success, to ensure a cohesive and positive client journey from initial contact through to ongoing support and advocacy.
• • You will be expected to develop a deep understanding of the healthcare industry, its challenges, and the specific needs of various medical disciplines to effectively position Lyrebird Health as an indispensable tool for modern medical practice.
• • Your ability to influence and persuade, combined with excellent communication and interpersonal skills, will be critical in guiding clients towards full product engagement and maximizing their return on investment.
• • We are looking for someone who is passionate about technology and its potential to transform healthcare, and who is eager to contribute to a company that values trust, innovation, and user satisfaction above all else.