Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for a designated portfolio of FACTS clients, including higher education institutions, K-12 schools, and faith-based organizations, managing relationships centered on Tuition Management and Financial Needs Assessment products.
- • Build and maintain trusted client relationships through consistent, honest, and open communication grounded in mutual respect and integrity.
- • Conduct at least two in-person visits per year at each client’s location to strengthen engagement and ensure service alignment.
- • Proactively anticipate client needs and monitor satisfaction levels to exceed expectations and reduce churn.
- • Collaborate with FACTS Operations, technical support, and product teams to resolve client issues, escalate concerns, and implement solutions.
- • Advocate for client feedback by translating needs into actionable requests for new features, services, or program enhancements.
- • Participate in the evaluation of new product requests from clients and provide input to product development teams.
- • Deepen product adoption by identifying and pursuing upsell and cross-sell opportunities within existing client accounts to drive revenue growth.
- • Work closely with Regional Vice Presidents, Account Managers, and internal departments to develop and execute strategic customer service plans.
- • Facilitate timely communication between clients and internal sales and support teams to ensure seamless issue resolution and service continuity.
- • Attend industry trade shows, conferences, and events to represent FACTS, engage with clients, and gather market intelligence.
- • Collect and analyze competitive information to inform market positioning and sales strategy.
- • Maintain a home office and be willing and able to travel regularly to client sites across Arizona and Southern California.
- • Demonstrate initiative, assertiveness, and ownership in managing client portfolios and driving outcomes.
- • Exhibit strong conflict resolution skills and adaptability when navigating complex institutional dynamics and stakeholder needs.
- • Maintain a high level of conscientiousness, integrity, and commitment to delivering exceptional client service.
- • Possess excellent communication skills to effectively interact with administrators, finance staff, and decision-makers across all levels of client organizations.
🎯 Requirements
- • 3-5 years of sales and account management experience
- • 4-year undergraduate degree (or equivalent), preferably in business and/or technology
- • Willingness and ability to travel and work remotely from a home office
🏖️ Benefits
- • Medical, dental, and vision insurance
- • HSA and FSA accounts
- • Generous earned time off
- • 401(k) and student loan repayment assistance
- • Life insurance and AD&D insurance
- • Employee Assistance Program
- • Employee Stock Purchase Program
- • Tuition reimbursement
- • Performance-based incentive pay
- • Short- and long-term disability coverage
- • Robust wellness program
Skills & Technologies
About Nelnet, Inc.
Nelnet, Inc. is a diversified financial services and technology company headquartered in Lincoln, Nebraska. Originally founded in 1978 as a student-loan servicer, it now administers federal and private education loans, provides payment processing, tuition management, and campus commerce solutions for K-12 and higher-education institutions, and operates communications, renewable energy, and asset management businesses. The company leverages data and software platforms to support schools, lenders, borrowers, and commercial partners across the United States.
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