Job Overview
Location
US Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Foster and build relationships with existing customers post-sale to identify upsell opportunities for ServiceTitan’s Pro Product add-on features through outbound prospecting, outreach, discovery calls, and product demonstrations.
- • Develop a deep understanding of customers’ business needs, growth opportunities, and pain points to effectively upsell the suite of Pro Product features and drive higher adoption and utilization.
- • Serve as the voice of the customer by collaborating with Solution Engineers to incorporate customer feedback into product prioritization and improve the overall product experience.
- • Achieve and exceed monthly revenue targets by building and maintaining a robust sales pipeline and consistently closing deals for Pro Product upgrades.
- • Negotiate mutually beneficial customer agreements and contracts to ensure successful adoption of new modules and features.
- • Work closely with the Pro Onboarding team, Pro Adoption Team, and Customer Success team to ensure customers are fully utilizing Pro Products to maximize value.
- • Accurately assess and forecast sales activity and revenue goals using data-driven insights and pipeline management.
- • Conduct product demonstrations and communicate the value proposition of ServiceTitan’s Pro offerings to customers, including C-suite executives.
- • Maintain strong alignment with Product teams to relay customer insights and influence future feature development based on real-world usage patterns.
- • Proactively identify and pursue upsell opportunities across a portfolio of multiple products and services within the ServiceTitan ecosystem.
🎯 Requirements
- • +2-3 years of experience in sales in a quota-carrying role
- • +1-2 years of closing experience in a SaaS/Software role strongly preferred
- • Consultative sales approach towards cold prospecting, up-selling, demoing, negotiating, and communicating value proposition is strongly preferred
- • Responsible for upselling a suite of multiple products/services to external customers up to C Suite
- • Connection and/or experience to the home services or construction industry is valued
- • Strong analytical skills and proficiency in Salesforce a plus
🏖️ Benefits
- • Flextime, recognition, and support for autonomous work with comprehensive onboarding, leadership training, and learning opportunities
- • Holistic health and wellness benefits including company-paid medical, dental, and vision (100% employer paid for employee, 90% for dependents), FSA, HSA, 401k match, and telehealth via One Medical
- • Support for Titans at all stages of life including parental leave, up to $20k in fertility services (IUI, IVF), surrogacy and adoption reimbursement, Maven Maternity, free breast milk shipping, pet insurance, legal advisory, and financial planning tools
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
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