Account Management - Long Tail - Spain

Perk.com Inc.

Job Overview

Location

Barcelona

Job Type

Full-time

Full Job Description

📋 Description

• Own and manage a portfolio of long-tail customers in the Spanish Market, ensuring high levels of customer satisfaction and retention.
• Build and maintain strong relationships with key decision-makers within client organizations to shape their business travel programs using Perk’s platform.
• Gain deep understanding of each customer’s business operations to maximize their utilization of Perk’s travel and spend management tools.
• Identify and pursue growth opportunities within existing accounts through up-selling and cross-selling of Perk products to meet or exceed quarterly targets.
• Deliver data-driven business reviews, reports, and presentations to senior client stakeholders using analytics to demonstrate value and drive adoption.
• Analyze recurring issues within client accounts and develop strategic, long-term solutions to improve product usage and customer outcomes.
• Serve as the primary liaison between internal Perk teams (product, support, engineering) and customers to ensure seamless product roll-outs and issue resolution.
• Prioritize daily activities to maximize impact across key business areas, balancing customer needs with growth objectives.
• Act as a product expert on Perk’s platform, staying current on features, updates, and best practices to advise clients effectively.
• Collaborate with regional and global Account Management teams to share insights, align strategies, and support broader market initiatives in Spain.
• Maintain accurate customer records and activity logs within CRM systems to ensure consistent communication and tracking of account health.
• Adapt communication style to effectively engage with diverse client profiles across industries and company sizes within the Spanish market.
• Contribute to continuous improvement of account management processes by providing feedback from the field to product and operations teams.
• Participate in team meetings, training sessions, and performance reviews to align on goals, share best practices, and develop professionally.

🎯 Requirements

• Native Spanish speaker with fluent written and spoken English
• Proven experience in account management or a customer-facing role
• Experience in SaaS or travel-tech industries is highly preferred
• Strong presentation and communication skills with ability to build trusted client relationships
• Demonstrated ability to prioritize tasks and manage time effectively
• Results-oriented mindset with a focus on both customer satisfaction and revenue growth

🏖️ Benefits

• Competitive compensation and equity ownership in Perk
• Generous allocation of vacation days plus public holidays
• Choice of private healthcare or a gym allowance
• Life Insurance coverage for financial protection of loved ones
• Access to Spring Health for 12 therapy and 12 coaching sessions for you and your loved ones
• 17 weeks’ paid parental leave during your child’s first year
• Up to 20 "Work from Anywhere" days per year
• Free real-life English, Spanish, and Catalan language lessons
• Four-week fully paid sabbatical after reaching five years of service
• Relocation support available for candidates moving to one of Perk’s hubs
• 16 paid hours per year for volunteering at charitable causes
• Flexible compensation plan to make your money go further

Skills & Technologies

Spring

REST

Onsite

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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