Account Manager

Prezzee Pty Ltd

Job Overview

Location

Sydney, NSW, Australia

Job Type

Full-time

Full Job Description

📋 Description

• Build, manage, and grow a portfolio of B2B customer accounts for Prezzee’s digital gifting and payment solutions.
• Convert Tier 1 inbound leads into active customers and establish them as long-term managed relationships.
• Identify and drive upsell and cross-sell opportunities across Prezzee’s product suite, including Smart Cards and co-branded offerings.
• Act as the primary point of contact for key customers, fostering strong, trust-based relationships and serving as a trusted advisor.
• Conduct regular check-ins and meetings to understand customer needs, priorities, and growth opportunities.
• Deliver seamless onboarding experiences for B2B clients, including product demonstrations, platform education, co-branded card setup, and solution configuration.
• Negotiate pricing, renewals, and commercial agreements to maximize revenue outcomes and align with customer objectives.
• Establish, manage, and oversee account budgets, margin targets, and customer growth plans.
• Proactively identify new business opportunities through customer relationships, referrals, networking, and lead follow-up.
• Share customer insights, market trends, and qualified leads with the broader sales team to support pipeline development.
• Collaborate with internal teams—including sales, customer care, product, tech, and delivery—to resolve issues and ensure exceptional client experiences.
• Maintain accurate and up-to-date CRM records, including account updates, pipeline forecasting, and performance reporting.
• Track account performance, customer activity, and KPIs to drive strong commercial outcomes and inform strategic decisions.
• Stay informed on market trends, competitor activity, and evolving customer needs to identify opportunities for growth and product improvement.
• Demonstrate deep product expertise in digital gifting, rewards, loyalty programs, and co-branded solutions to confidently articulate value to clients.
• Apply a commercially minded approach with strong financial acumen to meet sales, margin, and KPI targets.
• Manage multiple accounts, priorities, and deadlines in a fast-paced environment with strong organizational skills.
• Deliver product demonstrations and customer education sessions with clarity and impact.
• Adopt a proactive, solutions-focused mindset to anticipate customer needs and recommend tailored commercial solutions.
• Maintain high CRM discipline, forecasting accuracy, and attention to detail in all account management activities.
• Work collaboratively across departments to support delivery, enhance customer satisfaction, and align on strategic goals.
• Demonstrate genuine passion for customer experience, commercial growth, and helping clients maximize value from the Prezzee platform.

🎯 Requirements

• Proven experience in account management, sales, customer success, or business development, ideally within B2B, digital gifting, loyalty, rewards, payments, or technology.
• Strong relationship management skills with the ability to build trust and grow long-term customer partnerships.
• Experience converting inbound leads into active customers or managed accounts.
• A commercially minded approach with strong financial acumen and confidence working to sales, margin, and KPI targets.
• Proven ability to identify upsell, cross-sell, and customer growth opportunities.
• Excellent communication, presentation, and stakeholder management skills.

🏖️ Benefits

• Prezzeeversary Leave – Extra day of annual leave for each year with the company.
• BirthYay Leave – Paid day off during your birthday month.
• Novated Car Leasing – Tax-smart car and running cost bundling.
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty.
• Office Allowance – One-time payment to upgrade your office setup.
• Flexible Work Perks – Flex hours, Culture Swap Days, and work from anywhere for up to 30 days per year.
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards.
• Wellbeing Support – Access to mental, social, financial, and physical wellbeing resources via Telus.
• Learning & Development – Access to LinkedIn Learning, job shadowing, industry programs, and Lunch & Learn sessions.
• Employee Resource Groups – Participation in groups like EmpowHer and Pride to foster belonging.
• Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers.

Skills & Technologies

Node.js

Hybrid

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Prezzee Pty Ltd

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About Prezzee Pty Ltd

Prezzee is a digital gift card platform that allows consumers to purchase and send gift cards instantly via email or SMS. The company operates in the e-commerce and fintech sectors, providing a convenient and modern alternative to traditional physical gift cards. Their platform offers a wide selection of popular brands, enabling users to choose the perfect gift for any occasion. Prezzee focuses on a seamless user experience, secure transactions, and expanding its merchant partnerships to offer a diverse and appealing range of gift options. They aim to simplify the gifting process for both the giver and the receiver.

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