Account Manager

PartsBase Inc.

Job Overview

Location

Remote-United States

Job Type

Full-time

Full Job Description

📋 Description

• Own a portfolio of B2B member accounts with full accountability for retention, satisfaction, and revenue growth within PartsBase’s aviation, aerospace, and defense SaaS marketplace.
• Build trusted, strategic relationships with key stakeholders ranging from procurement managers to C-suite executives, serving as the primary point of contact and advisor on how PartsBase solutions address operational challenges.
• Drive net revenue retention by proactively identifying and executing upsell and cross-sell opportunities across PartsBase’s product suite, including marketplace listings, data products, and SaaS tools.
• Lead structured account reviews and business planning sessions that align platform performance with each client’s commercial goals and KPIs.
• Monitor usage metrics, engagement signals, and ROI data to anticipate churn risk and convert at-risk accounts into long-term success stories.
• Partner closely with Sales, Customer Success, and Product teams to ensure a seamless member experience and effectively close the feedback loop on client needs and product improvements.
• Maintain accurate, up-to-date CRM records with reliable forecasting, ensuring pipeline visibility and data integrity for leadership review.
• Act as the voice of the customer internally, translating client feedback into actionable insights that inform product development and service enhancements.
• Represent PartsBase as the face of the company to a global client base spanning over 180 countries and including major aviation brands such as Delta, Northrop Grumman, AvAir, Heico, Chevron, and Air France Industries.
• Manage a high-volume account portfolio without compromise, prioritizing tasks based on data-driven insights and commercial urgency.
• Operate within a fully remote, global team environment that values collaboration, accountability, and results-driven performance.
• Contribute to a culture that celebrates team successes and emphasizes inclusive, peer-driven support across distributed locations.
• Leverage commercial instincts to align value propositions with client budget cycles and decision-making timelines.
• Treat each account as a partnership, not a transaction, by anticipating expansion opportunities before clients initiate conversations.
• Ensure all client interactions reflect PartsBase’s commitment to reliability, transparency, and operational excellence in a high-stakes aviation industry.

🎯 Requirements

• 5–7 years of experience in Account Management, Sales, or Customer Success with at least 3 years in a SaaS or subscription-based B2B environment (required)
• Proven track record of growing revenue within an existing book of business, not just protecting it
• Strong commercial instincts: understanding of deal structure, negotiation, and alignment of value to a client’s budget cycle
• Excellent communication skills: ability to run compelling QBRs with VPs and conduct day-to-day check-ins with parts buyers
• Organized and data-driven: use of CRM and usage data to prioritize time and support forecasting
• Ability to manage a high-volume portfolio without letting anything fall through the cracks

🏖️ Benefits

• Competitive base salary with performance-based incentives tied to retention and growth
• Work in a niche industry with genuine global scale, serving major aviation brands across 180+ countries
• Access to a product that solves real operational problems in a market where relationships and reliability are critical
• Collaborative, high-performing team that values accountability and rewards results

Skills & Technologies

Remote

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PartsBase Inc.

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About PartsBase Inc.

PartsBase Inc. operates an online marketplace and data platform for the aviation, aerospace, and defense industries. The cloud-based system connects manufacturers, distributors, MROs, and airlines to buy, sell, and locate aircraft parts and services. It lists millions of part numbers, offers RFQ and inventory management tools, and integrates regulatory documentation. Founded in 1996 and headquartered in Boca Raton, Florida, the company serves over 7,500 member organizations globally, facilitating transactions, compliance, and supply chain visibility for critical aerospace components and related services.

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