Account Manager, SME & Growth

Airwallex (UK) Limited

Job Overview

Location

SG - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• Manage and grow a portfolio of SME clients within the Digital & Tech sector, developing deep insights into their financial and payment needs to drive retention and expansion.
• Act as the primary point of contact for clients, building trusted, long-term relationships that position Airwallex as their partner of choice for global financial operations.
• Identify and pursue upsell and cross-sell opportunities by understanding client workflows and aligning them with Airwallex’s full suite of products including business accounts, payments, spend management, and embedded finance.
• Educate clients on the full capabilities of the Airwallex platform to maximize adoption, usage, and wallet share, ensuring they realize maximum value from the solutions provided.
• Serve as the internal champion for customer needs, gathering and translating client feedback into actionable insights for product, operations, marketing, and strategy teams.
• Collaborate cross-functionally with sales, product, and operations to resolve complex client issues, streamline onboarding, and improve overall customer experience.
• Leverage data and market intelligence to anticipate industry trends and proactively advise clients on how to optimize their financial infrastructure for growth.
• Advocate for Airwallex within the SME Digital & Tech ecosystem by delivering high-touch, consultative service that reinforces brand trust and loyalty.
• Maintain accurate client records and activity logs using CRM and internal tools to track engagement, opportunities, and outcomes.
• Work closely with commercial leadership and strategy teams to provide on-the-ground market intelligence that informs business growth initiatives and product development.
• Drive client activation by leveraging software tools to automate outreach, monitor usage patterns, and identify engagement gaps.
• Demonstrate resilience and initiative in achieving revenue targets and KPIs through consistent client engagement and proactive account growth strategies.
• Adapt quickly to evolving product offerings and market conditions, maintaining expertise in fintech solutions and SME financial pain points.
• Communicate clearly and persuasively in English, both verbally and in writing, to convey complex financial concepts to non-financial stakeholders.
• Embrace a founder-like mindset, taking ownership of outcomes, solving problems from first principles, and operating with speed and rigor.
• Utilize AI tools and digital platforms to enhance productivity, personalize client interactions, and scale customer success efforts effectively.

🎯 Requirements

• 7+ years of experience in account management with a proven track record of driving revenue growth from existing accounts
• Demonstrated experience in start-up or fintech environments
• Strong sales mindset with a focus on achieving KPIs and expanding client wallet share
• Confident in direct customer engagement and consultative selling
• Excellent verbal and written communication skills in English
• Ability to build collaborative relationships across internal teams and with external clients

🏖️ Benefits

• Opportunity to work with global clients including Brex, Rippling, Navan, Qantas, and SHEIN
• Exposure to a unified payments and financial platform at scale with industry-leading technology
• Collaborative culture with high-impact, fast-paced teams across 26 global offices
• Access to cutting-edge tools and AI technologies to work smarter and solve problems faster
• Career growth within a US$8 billion fintech leader backed by top-tier investors including Visa, Mastercard, Sequoia, and Salesforce Ventures
• Inclusive, equal opportunity employer that values merit, diversity, and talent

Skills & Technologies

Onsite

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Airwallex (UK) Limited

Visit Website

About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.