Account Manager

Prezzee Pty Ltd

Job Overview

Location

Melbourne, Victoria, Australia

Job Type

Full-time

Full Job Description

📋 Description

• Build, manage, and grow a portfolio of B2B customer accounts for Prezzee’s digital gifting and payments platform.
• Convert Tier 1 inbound leads into active customers and establish them as long-term managed relationships.
• Identify and execute upsell and cross-sell opportunities across Prezzee’s product suite, including Smart Cards and co-branded solutions.
• Act as the primary point of contact for key customers, fostering strong, trust-based relationships to drive retention and satisfaction.
• Conduct regular check-ins and meetings to understand customer needs, priorities, and growth opportunities.
• Deliver seamless onboarding experiences for new B2B clients, including product demonstrations, platform education, co-branded card setup, and solution configuration.
• Negotiate pricing, renewals, and commercial agreements to maximize revenue outcomes and align with customer objectives.
• Establish, manage, and oversee account budgets, margin targets, and customer growth plans to ensure commercial success.
• Proactively identify new business opportunities through customer relationships, referrals, networking, and lead follow-up activities.
• Share actionable customer insights, market trends, and qualified leads with the broader sales and product teams.
• Collaborate cross-functionally with customer care, product, tech, and delivery teams to resolve issues and ensure exceptional client experiences.
• Maintain accurate and up-to-date CRM records, including account updates, pipeline forecasting, and performance reporting.
• Track account performance, customer activity, and KPIs to support data-driven commercial decisions and growth outcomes.
• Stay informed on market trends, competitor activity, and evolving customer needs to recommend product improvements and strategic opportunities.
• Serve as a credible expert in digital gifting, loyalty, rewards, and payment solutions, confidently articulating Prezzee’s value proposition to clients.

🎯 Requirements

• Proven experience in account management, sales, customer success, or business development, ideally within B2B, digital gifting, loyalty, rewards, payments, or technology.
• Strong relationship management skills with a track record of building trust and growing long-term customer partnerships.
• Experience converting inbound leads into active customers or managed accounts.
• Commercial mindset with strong financial acumen and ability to work to sales, margin, and KPI targets.
• Proven ability to identify and execute upsell, cross-sell, and customer growth opportunities.
• Excellent communication, presentation, and stakeholder management skills.

🏖️ Benefits

• Prezzeeversary Leave – Extra day of annual leave for each year with the company.
• BirthYay Leave – Paid day off during your birthday month.
• Novated Car Leasing – Tax-smart car and running cost bundling.
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty.
• Office Allowance – One-time payment to upgrade your home or office setup.
• Flexible Work Perks – Flex hours, Culture Swap Days, and work from anywhere for up to 30 days per year.
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards.
• Wellbeing Support – Access to mental, social, financial, and physical wellbeing resources via Telus.
• Learning & Development – Access to LinkedIn Learning, job shadowing, industry programs, and Lunch & Learn sessions.
• Employee Resource Groups – Participation in groups like EmpowHer and Pride to foster belonging.
• Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers.

Skills & Technologies

Node.js

Hybrid

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Prezzee Pty Ltd

Visit Website

About Prezzee Pty Ltd

Prezzee is a digital gift card platform that allows consumers to purchase and send gift cards instantly via email or SMS. The company operates in the e-commerce and fintech sectors, providing a convenient and modern alternative to traditional physical gift cards. Their platform offers a wide selection of popular brands, enabling users to choose the perfect gift for any occasion. Prezzee focuses on a seamless user experience, secure transactions, and expanding its merchant partnerships to offer a diverse and appealing range of gift options. They aim to simplify the gifting process for both the giver and the receiver.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.