Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Build and maintain strong, trusted relationships with public sector clients, acting as the primary point of contact for account management activities.
- • Support the development and execution of account growth plans using client insight, market trends, and data-driven analysis to identify opportunities for renewal, re-tender, and new service expansion.
- • Collaborate with Business Development and Sales teams to identify and pursue opportunities that enhance existing services or introduce innovative solutions aligned with client needs.
- • Utilize CRM systems such as Salesforce to manage sales pipelines, forecast revenue, and support strategic decision-making with accurate data and reporting.
- • Contribute to high client satisfaction and retention by ensuring service delivery meets or exceeds expectations, measured through client feedback and renewal rates.
- • Work cross-functionally with internal teams to co-develop tailored solutions that address evolving client priorities and public service challenges.
- • Maintain high standards of governance, compliance, and data quality across all account-related activities and documentation.
- • Drive commercial awareness by understanding contract terms, financial performance, and client budget cycles to maximize account value and long-term partnership sustainability.
- • Engage in client meetings, presentations, and site visits as required, with travel expected to support key client interactions and relationship building.
- • Participate in a collaborative, insight-led environment that leverages tools, analytics, and innovation to improve account management effectiveness and efficiency.
- • Contribute to a diverse and inclusive workplace culture that values every team member and promotes equitable growth opportunities.
- • Be considered for future Account Manager roles within Capita Public Service through a talent pool, with priority access to opportunities before external advertising.
🎯 Requirements
- • Demonstrable experience in account management or client relationship roles
- • Proven commercial awareness and sales experience that supports account growth
- • Ability to use data and CRM systems (e.g., Salesforce) for pipeline management and forecasting
- • Strong relationship-building skills with a focus on client retention and satisfaction
- • Experience working in a cross-functional environment to deliver client-focused solutions
- • High standards of governance, compliance, and data accuracy in account activities
🏖️ Benefits
- • Competitive salary with performance-related bonus potential
- • Flexible, home-based working with some travel for client interaction
- • Opportunity to work on contracts that support public services across the UK
- • Career development within a supportive and growing Account Management community
- • Strong focus on inclusion and building a diverse, representative workforce
- • Access to a talent pool for future roles before external advertising
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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