Account Manager

Princeton10, LLP

Job Overview

Location

New York, NY

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for pharmaceutical clients, building and maintaining strong, trust-based relationships to ensure long-term account retention and growth.
• Act as the critical liaison between clients and internal creative, project management, and production teams, translating complex client needs into clear, actionable briefs that drive timely and accurate deliverables.
• Proactively anticipate client demands in a fast-paced, project-based environment, shifting from reactive to strategic account management by identifying upcoming needs before they are formally requested.
• Oversee the end-to-end execution of social media marketing campaigns, ensuring all deliverables meet brand guidelines, regulatory standards, and client expectations within tight deadlines.
• Coordinate cross-functionally with internal teams to align on timelines, resources, and priorities, maintaining visibility into project status and mitigating risks before they impact delivery.
• Maintain detailed documentation of client preferences, communication styles, campaign performance, and feedback to inform future strategy and improve service quality.
• Manage multiple client accounts simultaneously, prioritizing workloads effectively to ensure no project is delayed or overlooked despite high-volume, urgent requests.
• Deliver regular performance updates and insights to clients, using data and feedback to demonstrate value and identify opportunities for expanded scope or new initiatives.
• Ensure all client communications are professional, timely, and aligned with P10’s brand voice and pharmaceutical marketing compliance standards.
• Collaborate with the Director of Client Services and senior account leadership to refine internal workflows, improve client onboarding, and scale account management processes.
• Travel up to 20% to client sites for in-person meetings, strategy sessions, and relationship-building activities, representing P10 with professionalism and expertise.
• Maintain a deep understanding of pharmaceutical marketing regulations, industry trends, and compliance requirements to guide client recommendations and avoid regulatory risks.
• Champion client satisfaction by resolving issues swiftly, managing escalations with calm authority, and turning challenges into opportunities for stronger client partnerships.
• Contribute to account growth by identifying upsell and cross-sell opportunities based on client behavior, campaign success, and evolving business goals.
• Document and share best practices with the team to elevate overall account management standards across the client portfolio.

🎯 Requirements

• Proven experience as an Account Manager in pharmaceutical or healthcare marketing
• Deep understanding of pharmaceutical marketing regulations and compliance standards
• Exceptional organizational skills with the ability to manage multiple high-priority projects simultaneously
• Strong communication and translation skills to bridge client needs with creative team execution
• Experience thriving in fast-paced, project-based, and ambiguous environments
• Willingness and ability to travel up to 20% to client sites

🏖️ Benefits

• Fully remote work option for candidates located in NY, NJ, or PA
• Opportunity to shape the culture and processes of a new content studio
• Direct impact on client success and account growth in a high-growth environment
• Collaborative, execution-focused team culture with minimal bureaucracy

Skills & Technologies

Remote

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Princeton10, LLP

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About Princeton10, LLP

Princeton10 (aka “P10”) is a marketing and creative consultancy focused on the pharmaceutical, biotech, medical device, diagnostics, and health tech sectors. It blends strategic planning, brand strategy, creative development, digital technology, and analytics without the traditional layers and overhead of an agency. They emphasize agility, transparency, and “impact at any budget,” working closely with clients to deliver tactical executions rooted in strategy.

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