Account Manager

Carwow Ltd

Job Overview

Location

Bournemouth

Job Type

Full-time

Full Job Description

📋 Description

• Become a trusted expert on assigned automotive brands, gaining deep knowledge of their performance, challenges, and opportunities within Carwow’s used car marketplace platform.
• Maintain consistent, proactive communication with dealer partners via phone and video calls to build strong, long-term relationships that drive retention and satisfaction.
• Deliver detailed performance analysis to dealer clients, translating platform data into actionable insights that improve their return on investment and overall campaign effectiveness.
• Lead the full onboarding and training process for new dealer partners, ensuring a smooth, engaging experience that sets the foundation for successful partnerships and high retention rates.
• Own the performance of your client portfolio, with clear responsibilities to meet and exceed targets including upselling additional Carwow products and services.
• Collaborate closely with the field-based Partner Success team to align client strategies, ensure seamless execution of initiatives, and deliver consistent value across all touchpoints.
• Identify growth opportunities within your portfolio by analyzing dealer performance and proposing tailored solutions that address specific business needs.
• Drive client retention and revenue growth by proactively recommending process improvements and enhancements to dealership operations on the Carwow platform.
• Prioritize high-impact tasks ruthlessly, managing multiple stakeholder expectations while maintaining focus on outcomes that deliver measurable business results.
• Operate with autonomy as a self-motivated, results-driven professional who takes full ownership of performance without requiring close supervision.
• Adapt quickly to shifting priorities in a fast-paced, high-growth environment while maintaining professionalism and responsiveness across all client interactions.
• Utilize Excel or Google Sheets to handle, interpret, and visualize basic performance data to inform client recommendations and internal reporting.
• Work within a collaborative team culture that values seamless coordination between remote and field-based colleagues to achieve shared business objectives.
• Represent Carwow with professionalism and consultative expertise, positioning yourself as a strategic advisor rather than just a service provider to dealer partners.
• Contribute to a company culture rooted in innovation, transparency, and continuous improvement across the entire used car buying journey.
• Engage with a diverse, inclusive team that rewards experience, skills, and potential regardless of background, identity, or experience type.

🎯 Requirements

• Excellent communication skills with a focus on building and nurturing client relationships through phone and video calls
• Proven ability to foster connections via proactive outreach, including in-person client meetings
• Consultative problem-solving approach with a track record of delivering tailored solutions to client challenges
• Demonstrated success in identifying growth opportunities and upselling additional products or services
• Self-motivated, proactive, and results-driven with the ability to manage performance independently
• Proficiency in handling and analyzing basic data using Excel or Google Sheets

🏖️ Benefits

• Hybrid working arrangement
• Competitive salary with opportunity to fund international travel
• Matched pension contributions
• Share options tied to company performance
• Vitality Private Healthcare and eyecare vouchers
• Life Assurance coverage

Skills & Technologies

Hybrid

Degree Required

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Carwow Ltd

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About Carwow Ltd

Carwow is a UK-based online platform that allows consumers to compare new-car offers from franchised dealers and buy or lease vehicles digitally. Founded in 2010, it aggregates dealer pricing, facilitates vehicle ordering, and provides financing and leasing options. The company also offers trade-in valuations and home delivery services, while charging partner dealerships a fee for completed sales. Headquartered in London, Carwow operates in the United Kingdom and several European markets, aiming to simplify the car-buying process through technology and transparent pricing.

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