Account Manager

Dentsu Aegis Network Ltd.

Job Overview

Location

USA – Remote – Michigan – Eastern Time

Job Type

Full-time

Full Job Description

📋 Description

• The Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills.
• Account Managers are in daily contact with clients as well as internal SME's.
• They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units.
• The Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies.
• They are the 'glue' who bring together all the disparate pieces to seamlessly deliver high quality work on budget and on time.
• They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status.
• By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle.
• Bachelor's degree required.
• 3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department with a working knowledge of:
• Online and offline creative development and production.
• Digital Marketing.
• Multi-channel/Integrated Marketing.
• Campaign management of large, complex email initiatives.
• Operations Management, including leading status calls and traffic management of campaigns and resource capacity.
• Relationship/Client Management.
• Accountability, attention to detail, decisiveness, and strong work ethic.
• Ability to multi-task and work well in a fast-changing environment.
• Ability to think operationally and strategically; analyze issues, use sound judgment.
• Experience with marketing automation or customer engagement platforms.
• Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

🎯 Requirements

• Bachelor's degree.
• 3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department.
• Working knowledge of online and offline creative development and production.
• Working knowledge of digital marketing.
• Working knowledge of multi-channel/integrated marketing.
• Working knowledge of campaign management of large, complex email initiatives.
• Working knowledge of operations management.
• Working knowledge of relationship/client management.
• Working knowledge of accountability, attention to detail, decisiveness, and strong work ethic.
• Ability to multi-task and work well in a fast-changing environment.
• Ability to think operationally and strategically; analyze issues, use sound judgment.
• Experience with marketing automation or customer engagement platforms.
• Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

🏖️ Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.

Skills & Technologies

Apache Spark

Remote

$68k-110k

Degree Required

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Dentsu Aegis Network Ltd.

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About Dentsu Aegis Network Ltd.

Dentsu Aegis Network was a multinational media and digital marketing communications group headquartered in London, operating across 145 countries. It provided advertising, media planning, digital performance, creative, data, and public relations services through agencies such as Carat, Dentsu, iProspect, Isobar, Posterscope, Vizeum, and Mcgarrybowen. The group was formed in 2012 when Japanese advertising giant Dentsu acquired the British Aegis Group for US $4.9 billion. In January 2020 the parent company Dentsu Group announced it would retire the Dentsu Aegis Network name, consolidating all operations under the single Dentsu brand, ending the eight-year lifespan of the network.

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