Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Own and grow a portfolio of mid-market and enterprise clients as the primary point of contact, building multi-threaded relationships from front-line operators to C-suite executives.
- • Serve as a trusted advisor by understanding client business needs and helping them leverage Wheel’s virtual care platform to achieve healthcare goals and expand Wheel’s footprint within their organizations.
- • Proactively monitor client health, resolve issues swiftly, and gather feedback to contribute to product improvement efforts and enhance customer satisfaction.
- • Develop and execute strategic account plans to identify and close upsell and cross-sell opportunities, meeting annual revenue retention and growth targets.
- • Lead contract renewals, managing the entire renewal process and working closely with clients to ensure timely contract extensions and continued partnership.
- • Leverage AI-powered tools daily for account planning, communications, data analysis, and client-facing deliverables to enhance efficiency and client outcomes.
- • Develop deep product expertise in Wheel’s configurable virtual care programs, consumer interface, and nationwide network of board-certified clinicians to provide valuable insights to clients.
- • Coordinate with Implementation and Solutions teams to ensure smooth onboarding for new clients and provide ongoing support throughout the client lifecycle.
- • Partner cross-functionally with Product, Clinical Operations, Network Operations, and Support teams to execute account strategies, represent the voice of the customer internally, and contribute to team playbooks and best practices.
- • Operate with high autonomy, driving strategic conversations and managing a complex book of business without close supervision while actively contributing to a high-performing team culture.
- • Maintain strong technical familiarity with the digital health landscape, healthcare trends, and CRM software to inform client recommendations and internal advocacy.
- • Apply strong analytical and problem-solving skills to proactively address client needs, anticipate challenges, and deliver data-driven solutions.
- • Communicate effectively at all organizational levels, distilling complex client needs into clear action plans and building trust through responsiveness and consistent follow-through.
- • Demonstrate a customer-obsessed, self-directed, and collaborative work style, consistently lifting teammates and contributing to a culture of excellence.
🎯 Requirements
- • 3–5 years in account management or customer success, with 2+ years in healthcare or digital health
- • Strategic business sense with experience leading renewal and upsell negotiations with enterprise-level stakeholders
- • Active use of AI tools in day-to-day workflows and a growth mindset toward applying AI to enhance client outcomes and productivity
- • Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience)
- • Strong communication skills at all organizational levels and ability to build trust through responsiveness and follow-through
- • Technical familiarity with the digital health landscape, healthcare trends, and CRM software
🏖️ Benefits
- • Medical, Dental and Vision coverage
- • Ancillary benefits: Life, Short and Long Term Disability
- • 401K match
- • Flexible PTO
- • Parental Leave
- • Stock options
Skills & Technologies
Remote
$120k-150k
Degree Required
About Wheel Health Inc.
Wheel Health operates a healthcare technology platform that enables clinicians to deliver virtual care and enables healthcare organizations to launch and scale telehealth services. The company provides a clinician network, clinical infrastructure, and technology tools for remote patient monitoring, chronic care management, and behavioral health. It serves health systems, digital health companies, and employers seeking to expand access to care while maintaining clinical quality and compliance standards.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
