Account Manager

Edited Limited

Job Overview

Location

London Office

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact and senior relationship manager for EDITED’s most prominent retail and brand clients, including Boohoo, Puma, and high-end luxury brands.
• Own the end-to-end account lifecycle, ensuring client retention, renewal, and organic growth through strategic account planning and proactive relationship management.
• Develop and execute customized customer success plans that define critical success factors, key performance metrics, potential risks, and actionable recommendations tailored to each client’s retail operations.
• Conduct regular progress reviews with clients, including quarterly business reviews and monthly check-ins, to assess product adoption, ROI, and alignment with business objectives.
• Identify early warning signs of client churn through both direct client interactions and analysis of usage data, escalating concerns promptly to the Director of Customer Success and VP.
• Proactively uncover and manage upsell opportunities by aligning EDITED’s AI-driven retail intelligence features with evolving client needs and strategic goals.
• Become a product expert with deep understanding of EDITED’s platform, including all features, underlying methodologies, and retail industry applications, enabling confident and compelling client presentations.
• Articulate product positioning, use cases, and business benefits clearly to diverse stakeholders, from executive leadership to operational teams within client organizations.
• Maintain meticulous documentation of client interactions, processes, and account strategies to ensure consistency, compliance, and knowledge transfer.
• Leverage numerical and data literacy to analyze client usage trends, identify patterns, and translate insights into actionable strategies for risk mitigation and revenue expansion.
• Build and nurture executive, mid-level, and project-level relationships across client organizations, transforming satisfied users into brand advocates and ambassadors for EDITED.
• Collaborate cross-functionally with product, data, and customer success teams to represent client feedback and drive product improvements aligned with market needs.
• Demonstrate strong organizational skills and attention to detail in managing multiple high-value accounts simultaneously while meeting deadlines and service expectations.
• Speak knowledgeably about retail industry challenges, including pricing, inventory, markdowns, and competitive dynamics, to establish credibility and strategic value with clients.
• Utilize email, phone, and in-person meetings to maintain consistent, high-quality communication with clients, ensuring responsiveness and trust.

🎯 Requirements

• 3+ years working in B2B SaaS Account Management or Head Office Retail
• Expert technical competence and enthusiasm (understanding of SaaS software or technology)
• Proven success in growing existing accounts and relationships
• Proven negotiation experience

🏖️ Benefits

• Flexible working policy with ability to start and finish work when it suits best
• Hybrid work model requiring minimum 2 days per week in London office
• Enhanced parental leave policy
• 25 days annual leave + public holidays, with an extra day added for each year of service
• Stock options scheme

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Edited Limited

Visit Website

About Edited Limited

Edited Limited operates a retail analytics platform that delivers real-time product, pricing and assortment data to global fashion and apparel retailers. The company aggregates millions of SKUs daily across e-commerce sites, normalises the information and provides dashboards, alerts and APIs so merchandisers, buyers and strategists can benchmark competitors, optimise pricing, manage inventory and identify emerging trends. Founded in London in 2009, Edited serves brands, department stores and e-commerce pure-plays in North America, Europe and Asia.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.