Job Overview
Location
Dublin
Job Type
Full-time
Category
Account Manager
Date Posted
July 4, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end customer lifecycle for a portfolio of SMB and mid-market customers across the UK and Ireland, ensuring ongoing value delivery, retention, and expansion of Kota Platform benefits.
- • Drive account growth by identifying and executing upsell and cross-sell opportunities across benefits, geographies, and use cases within existing customer accounts.
- • Manage customer renewals proactively, reducing churn risk through timely engagement, health monitoring, and alignment with Benefits and Customer Experience teams.
- • Develop and maintain detailed account plans that include goals, risks, health signals, renewal timelines, and expansion opportunities with accurate forecasting.
- • Act as the primary trusted advisor for customers on benefits operations, platform usage, and best practices, ensuring they are fully activated and compliant.
- • Own account health by monitoring usage, engagement, and operational complexity, and coordinate escalations across Customer Experience, Product, and Benefits teams to resolve issues.
- • Champion the voice of the customer by translating feedback into structured insights that inform product priorities, success metrics, and the evolution of Kota’s Customer Success function.
- • Collaborate cross-functionally with Product, Benefits, and Support teams to align customer needs with platform capabilities and operational workflows.
- • Help define and scale the account management playbook, rhythms, and standards as the first hire in this role, shaping how Kota structures customer success post-onboarding.
- • Maintain accurate CRM records and reporting to support sales forecasting, customer health tracking, and team-wide visibility into account performance.
- • Work in a fast-paced, regulated environment with complex benefits products, requiring strong navigation of compliance, operational detail, and customer expectations.
- • Build long-term relationships with key stakeholders at customer organizations to deepen trust, increase adoption, and secure contract renewals and expansions.
- • Contribute to the development of customer success metrics and KPIs that reflect value realization, engagement, and retention across the customer base.
- • Participate in internal reviews and strategy sessions to refine account management processes and improve overall customer outcomes.
- • Represent Kota as a knowledgeable, reliable partner in all customer interactions, embodying the company’s values of integrity, ownership, and care.
🎯 Requirements
- • Experience managing a book of business in Customer Success, Account Management, or a similar post-sales role.
- • Comfort working with SMB and mid-market customers in a fast-moving environment.
- • Strong commercial instincts around renewals, expansion, and value articulation.
- • Ability to navigate complexity across product, operations, and regulated environments.
- • Clear communicator who builds trust with customers and internal teams.
- • Highly organised, proactive, and comfortable building structure where none exists yet.
🏖️ Benefits
- • Health Insurance via Kota with generous allowance
- • Workplace Pension with matched contributions up to 5% via Kota
- • WFH stipend to support your home office
- • 25 days of Paid Time Off (PTO)
- • Annual company-wide offsite + dedicated team offsite
- • Attractive stock options for all employees
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Kota Technologies Limited
Kota Technologies Limited offers a platform designed to streamline employee benefits, including health insurance, pensions, life assurance, and flexible benefits. Kota's products integrate with HRIS and payroll systems like Payfit to automate benefits administration, aiming to reduce errors and improve employee engagement. They target people and finance teams, offering solutions for auto-enrollment and benefits management. Kota aims to solve the administrative burdens associated with fragmented benefits providers. They work with companies like Tines, Carwow, and Unmind.
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