Account Manager (USA Only - 100% Remote)

Vetcove, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for key client accounts, managing all day-to-day communication and oversight to ensure high satisfaction and retention.
• Develop and lead weekly client meeting agendas, track action items, and ensure timely follow-through on commitments to maintain account momentum.
• Collaborate with product, engineering, onboarding, and marketing teams to stay informed on Vetcove’s latest platform updates and effectively communicate these initiatives to clients.
• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for high-priority accounts, ensuring accuracy and timely delivery.
• Analyze account performance metrics and create data-driven presentations to deliver performance updates, identify optimization opportunities, and recommend strategic actions to stakeholders.
• Facilitate the client feedback loop by working closely with product and engineering teams to identify, prioritize, and resolve bugs and feature requests from veterinary hospitals.
• Partner with onboarding and implementation teams to successfully onboard new clinic acquisitions, ensuring smooth transition and adoption of Vetcove’s platforms.
• Nurture long-term corporate relationships with veterinary practices to build affinity, loyalty, and trust in the Vetcove HD platform through consistent engagement and value delivery.
• Deliver client-facing reports with actionable insights and business recommendations based on data analysis, tailored to the needs of senior leadership contacts.
• Maintain strong proficiency in Microsoft Office Suite, particularly PowerPoint and Excel, to produce professional presentations and analytical reports for clients and internal teams.
• Demonstrate exceptional verbal, written, and presentation skills when engaging with clients, including senior veterinary decision-makers and corporate stakeholders.
• Manage time and processes efficiently to juggle multiple client accounts, deadlines, and cross-functional priorities in a fast-paced startup environment.
• Embrace the opportunity to help define and scale an emerging account management function within a rapidly growing company with a mission-driven culture.
• Willingness to travel for client-facing events, including in-person meetings and industry gatherings, to strengthen relationships and support account growth.

🎯 Requirements

• 2+ years in account management
• Bachelor's Degree
• Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts
• Excellent time and process management skills
• Experience in developing client facing reports with actionable insights and recommendations
• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel

🏖️ Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• At home office set up
• Bi-annual company retreats
• Open vacation policy

Skills & Technologies

Remote

$75k-90k

Degree Required

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Vetcove, Inc.

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About Vetcove, Inc.

Vetcove operates a B2B marketplace and procurement platform for veterinary professionals, enabling clinics and hospitals to compare prices, manage inventory, and order supplies from multiple distributors through a single interface. The cloud-based system integrates purchasing workflows, budgeting, and analytics to reduce administrative overhead and control costs for veterinary practices across the United States.

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