Account Manager, BridalLive

📋 Description

• • Serve as the primary point of contact for existing BridalLive customers, building and maintaining strong relationships through phone, video, email, and in-person interactions to understand their business goals and challenges.
• • Drive expansion growth by proactively identifying and pursuing upsell and cross-sell opportunities for marketing services within the current customer base.
• • Conduct strategic account reviews to assess customer marketing needs and align them with qualifying products and solutions offered by BridalLive.
• • Manage the full-cycle sales process from initial demo to close, ensuring seamless transitions and clear communication throughout the customer journey.
• • Generate and nurture sales pipeline through consistent outreach via calls and emails, focusing on increasing revenue from existing accounts.
• • Collaborate closely with Customer Success and SaaS Account Management teams to ensure customers are successfully adopting and leveraging marketing solutions to achieve desired outcomes.
• • Address and resolve customer issues promptly and effectively, coordinating with internal teams such as technical support, product, and billing as needed.
• • Maintain accurate and up-to-date records of all sales activities, leads, and opportunities within the CRM system to support forecasting and reporting.
• • Utilize sales dashboards and analytics to prioritize activities, optimize time allocation, and focus efforts on high-potential accounts.
• • Deliver regular reports to management on account status, growth opportunities, customer satisfaction metrics, and pipeline health.
• • Apply deep knowledge of SEO, digital advertising, and website services to recommend tailored marketing solutions that meet customer objectives.
• • Leverage advanced negotiation skills to close deals and expand service contracts while maintaining strong customer trust and satisfaction.
• • Analyze customer data, market trends, and account metrics to inform strategic decisions and identify new revenue streams within existing accounts.
• • Demonstrate exceptional organizational and time management skills to effectively manage multiple accounts and competing priorities simultaneously.
• • Exhibit a proactive, customer-centric mindset with a strong commitment to customer success and long-term relationship building.
• • Stay current on software technology industry trends and market dynamics to provide informed guidance to customers and remain competitive in sales approaches.
• • Maintain proficiency in CRM platforms (e.g., Salesforce, HubSpot), telephony systems, and MS Office tools to support daily operations and reporting.
• • Continuously improve customer and business processes through adaptability, learning, and a results-driven approach.
• • Meet and exceed monthly, quarterly, and annual sales targets through disciplined execution and strategic account planning.