Job Overview
Location
Manchester - Main Office
Job Type
Full-time
Category
Marketing
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Manage a portfolio of small and medium-sized restaurant partners in Belgium using a desk-based consultancy model via phone, email, and video calls.
- • Build and maintain long-term relationships with Dutch-speaking restaurant owners and operators to ensure high-quality service and drive positive business outcomes for both partners and Deliveroo.
- • Advise restaurant partners on marketing campaigns, operational improvements, and platform optimization to increase order volume and retention.
- • Execute national and local marketing initiatives tailored to the Belgium market, leveraging data to identify growth opportunities and barriers to success.
- • Act as the primary liaison between restaurant partners and internal Deliveroo teams, ensuring partner needs are communicated and addressed across technology, operations, and marketing functions.
- • Use data-driven insights to diagnose performance issues and deliver creative, actionable solutions that enhance the delivery experience for restaurant partners.
- • Collaborate cross-functionally with teams including marketing, product, and analytics to align partner strategies with Deliveroo’s broader commercial goals.
- • Monitor key performance metrics related to partner satisfaction, order growth, and retention, and proactively adjust strategies to meet targets.
- • Stay informed about local market trends, competitor activity, and regulatory changes affecting the restaurant and delivery industry in Belgium.
- • Support the SMB team’s mission to empower independent restaurants by providing consultative, high-touch service despite a remote, desk-based engagement model.
- • Participate in regular performance reviews and training sessions to refine account management techniques and deepen platform expertise.
- • Contribute to the continuous improvement of partner support tools, communication templates, and reporting frameworks based on real-world feedback.
- • Represent Deliveroo professionally in all partner interactions, upholding the company’s values and commitment to partnership and innovation.
🎯 Requirements
- • Proven experience in account management or sales with a track record of building strong client relationships and delivering measurable results.
- • Professional fluency in Dutch/Flemish, required to effectively communicate and consult with restaurant partners in Belgium.
- • Strong communication skills with excellent phone and video conferencing etiquette for delivering high-quality consultancy remotely.
- • Analytical mindset with the ability to interpret data, identify root causes of performance issues, and develop practical solutions.
- • Enthusiasm for technology and digital platforms, particularly how they empower small businesses to grow.
- • Ability to manage multiple accounts simultaneously in a fast-paced, target-driven environment.
🏖️ Benefits
- • Opportunity to make a visible impact by directly improving experiences for restaurants, customers, and riders.
- • Fast-paced, entrepreneurial environment with autonomy, pace, and real responsibility.
- • Career growth opportunities through skill development and exposure to a global, evolving business.
- • Inclusive, collaborative culture that supports diverse working styles and values.
- • Integration into a global team as part of DoorDash and Wolt, expanding professional reach and scale.
- • Fair and structured interview process designed to let skills shine.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Deliveroo Holdings plc
Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.
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