Account Manager - Golf

📋 Description

• • As an Account Manager for Lightspeed’s Golf team, you will manage a portfolio of golf course customers across North America, helping them maximize value from the Lightspeed platform through consultative selling, customer success, and industry expertise.
• • Day to day, you will proactively reach out to customers to drive product usage and add-ons, identify and mitigate churn risks, define success criteria with clients, serve as a point of escalation for issues, conduct reporting on CSAT/NPS, stay current on product updates, and act as the voice of the customer by flagging product requests to internal teams.
• • Lightspeed Commerce Inc. is a dual-listed (NYSE: LSPD, TSX: LSPD) global commerce platform founded in 2005 in Montreal, serving retail, hospitality, and golf businesses in over 100 countries with a strong commitment to inclusion, innovation, and empowering merchants to simplify, scale, and deliver exceptional customer experiences.
• • In this role, you will develop deep expertise in the golf industry and SaaS customer success, strengthen your consultative and analytical skills, contribute to process improvements, and grow your career through impact-driven work in a supportive, performance-celebrating culture with clear paths for advancement.