Account Manager - Manchester

Carwow Ltd

Job Overview

Location

Manchester

Job Type

Full-time

Full Job Description

📋 Description

• Become an expert on your brands, gaining a deep understanding of their challenges, opportunities and overall performance on the Carwow platform.
• Maintain regular and proactive communication with clients, primarily through phone and video calls, to build strong and long lasting relationships.
• Provide insightful performance analysis and recommend process improvements to dealer partners to enhance their return on investment on Carwow.
• Lead the onboarding and training of new dealerships, ensuring a seamless experience and driving high retention rates.
• Take ownership of your portfolio’s performance, with clear targets including the upselling of additional products and services.
• Collaborate closely with the field based Partner Success team to ensure client strategies are executed seamlessly and effectively.
• Excellent communication skills are essential, with a strong focus on building and nurturing relationships both within Carwow as well as with external dealer partners.
• You excel at fostering connections through proactive outreach via phone calls and in-person client meetings.
• A consultative and creative problem solver, you take the time to understand each client’s business, offering tailored solutions to address their challenges.
• Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services to dealer partners, driving value for both the dealer partner and Carwow.
• Self-motivated, proactive, and results-driven; you take ownership of your own performance without the need for micromanagement.
• You ruthlessly prioritise the highest-impact tasks that drive business results while effectively managing the expectations of multiple stakeholders.
• A collaborative team player who works seamlessly with colleagues, particularly our field-based Partner Success team, to achieve common targets.
• Adaptable and resilient, you thrive in a fast-paced environment and quickly adjust to evolving priorities.
• Proficient in handling and analysing basic data using Excel/Google sheets.
• While automotive experience is not required, familiarity with digital marketing is highly advantageous.
• Hybrid working
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus Bank Holidays
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• Generous learning and development budget to help you master your craft
• Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money

🎯 Requirements

• Excellent communication skills
• Ability to foster connections through proactive outreach via phone calls and in-person client meetings
• Consultative and creative problem solver
• Demonstrated ability to identify opportunities for growth and effectively upsell additional products and services
• Self-motivated, proactive, and results-driven
• Collaborative team player
• Proficient in handling and analysing basic data using Excel/Google sheets
• Familiarity with digital marketing

🏖️ Benefits

• Hybrid working
• Competitive salary
• Matched pension contributions
• Share options
• Vitality Private Healthcare
• Life Assurance
• Monthly coaching sessions
• Enhanced holiday package
• Work from abroad for a month
• Inclusive parental, partner and shared parental leave
• Bubble childcare support
• The latest tech
• Up to £500/€550 home office allowance
• Generous learning and development budget
• Regular social events
• Refer a friend, get paid

Skills & Technologies

Hybrid

Degree Required

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Carwow Ltd

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About Carwow Ltd

Carwow is a UK-based online platform that allows consumers to compare new-car offers from franchised dealers and buy or lease vehicles digitally. Founded in 2010, it aggregates dealer pricing, facilitates vehicle ordering, and provides financing and leasing options. The company also offers trade-in valuations and home delivery services, while charging partner dealerships a fee for completed sales. Headquartered in London, Carwow operates in the United Kingdom and several European markets, aiming to simplify the car-buying process through technology and transparent pricing.

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