Job Overview
Location
US Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Drive customer value through strategic account management and consultative partnerships for MANTL’s portfolio of named accounts in the U.S. banking and credit union sector.
- • Support account strategy by conducting whitespace analysis, identifying expansion opportunities, developing account plans, and creating accurate revenue forecasts.
- • Maintain deep expertise in MANTL’s digital banking, onboarding, and deposit origination solutions to effectively communicate product value and identify cross-sell opportunities.
- • Participate in commercial discussions throughout the customer lifecycle, including renewals, contract negotiations, and growth initiatives.
- • Establish and maintain proactive client engagement through regular business reviews, strategic planning sessions, and consistent outreach.
- • Serve as the primary point of contact for customer inquiries, escalations, and business opportunities, ensuring timely and effective resolution.
- • Monitor customer satisfaction metrics and advocate for the prompt resolution of support issues and service requests.
- • Analyze customer data and reporting to identify trends, risks, and growth opportunities, and provide actionable recommendations for renewal risk mitigation.
- • Collaborate with cross-functional teams including Product, Engineering, Implementation, Support, Finance, Legal, and Operations to enhance customer experience and drive business outcomes.
- • Capture, document, and communicate client feedback, product enhancement requests, and market insights to internal stakeholders.
- • Manage ticket queues, assess issue severity, and coordinate escalations to ensure service level commitments are met.
- • Support implementation activities and platform deployments in partnership with clients and internal teams.
- • Assist with onboarding and launch activities for new customers, ensuring smooth transitions and early adoption.
- • Promote product adoption through training, enablement programs, and ongoing customer education efforts.
- • Contribute to the development and maintenance of customer-facing documentation, FAQs, and support resources to improve self-service capabilities.
- • Ensure effective communication, conflict resolution, and delivery of all agreed-upon commitments to maintain trust and long-term partnership success.
- • Adapt to changing priorities in a fast-paced, growth-oriented SaaS environment while maintaining high standards of customer service and operational excellence.
🎯 Requirements
- • 3–5 years of account management experience with exposure to customer renewals, retention, and revenue growth initiatives
- • Bachelor’s degree or equivalent professional experience
- • Strong written and verbal communication skills with ability to tailor messaging to executive, business, and technical audiences
- • Demonstrated ability to collaborate across cross-functional teams including Product, Sales, Finance, Legal, Operations, and Customer Success
- • Analytical mindset with ability to interpret data, identify trends, and develop actionable recommendations
- • Banking, financial services, or fintech experience strongly preferred
🏖️ Benefits
- • Remote-first work environment
- • Unlimited paid time off
- • 401(k) with employer match
- • Inclusive and diverse company culture
- • Opportunities for career growth within a fast-growing SaaS company
- • Competitive salary range of $100,000–$110,000
Skills & Technologies
About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
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