Account Manager, Mid Market

Airwallex (UK) Limited

Job Overview

Location

US - San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Develop and maintain deep relationships with key stakeholders within your assigned accounts.
• Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary.
• Become an expert on the Airwallex product suite, specifically our Spend Management product.
• Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization.
• Proactively identify opportunities to expand your clients' use of Airwallex's products, driving revenue growth through cross-sell, upsell, and increased volume across Spend Management and other product suites such as FX and treasury, online payments, and billing.
• Conduct structured business reviews (QBRs) with clients, delivering data-driven insights and clear action plans to drive product adoption and account health.
• Use data and customer feedback to identify patterns, surface product gaps, and influence Product and Engineering priorities.
• Own portfolio forecasting and reporting on revenue, pipeline, risk, and customer health for your assigned book of business.

🎯 Requirements

• 4+ years of experience in account management, partnership or sales, within fintech or high growth SaaS industries.
• Strong understanding of spend management products, including corporate cards, expense management, account payable and procure to pay solutions, and accounting automation.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and presentation skills, both verbal and written.
• Ability to identify, analyze, and resolve client issues efficiently and effectively.
• Proficiency in Salesforce or similar CRM tools.
• Strong analytical skills and ability to interpret complex data to prioritize accounts and identify growth opportunities.

🏖️ Benefits

• Competitive salary.
• Comprehensive benefits package.
• Opportunity to work with a leading fintech company.
• Collaborative and dynamic work environment.

🏙️ Location

• City: New York City.
• Region: null.
• Country Code: US.
• Is Remote: false.

Skills & Technologies

Mid-level

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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