Account Manager - NYC

Vendelux Inc.

Job Overview

Location

New York, NY

Job Type

Full-time

Full Job Description

📋 Description

• Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations.
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time.
• Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption.
• Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks.
• Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI.
• Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship.
• Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes.
• Contribute to community building across the customer base through webinars, case studies, and events.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company.
• Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations.
• Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball.
• Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily.
• Comfortable traveling to meet customers in person and building face-to-face relationships.
• Highly accountable self-starter who doesn't need to be chased for updates.
• Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike.

🏖️ Benefits

• Competitive base salary and bonus.
• Healthcare covering medical, dental and vision.
• Work from our NYC HQ.
• Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week.

Skills & Technologies

Hybrid

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Vendelux Inc.

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About Vendelux Inc.

Vendelux Inc. provides an AI-powered platform that helps event marketers identify high-value trade shows, conferences and exhibitions by analyzing attendee and exhibitor data. The software forecasts ROI, maps target accounts to events, tracks competitor presence and recommends optimal sponsorships. Users search a proprietary database of global events, filter by audience demographics and budget, and receive strategic guidance to maximize lead generation and brand visibility. Founded in 2021 and headquartered in New York City, the company serves B2B marketing teams seeking data-driven event strategies.

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