Account Manager, PAR Retail

📋 Description

• • Serve as the primary point of contact for strategic retail customers, building trusted advisor relationships to help them maximize value from the PAR Retail platform.
• • Partner with Product, Engineering, Customer Success, Delivery, and Operations teams to ensure customers achieve meaningful business outcomes through the full potential of PAR’s unified technology solutions.
• • Deliver consultative guidance and data-driven recommendations that translate platform capabilities into practical solutions for customer engagement, loyalty programs, and digital strategy.
• • Facilitate recurring customer meetings, quarterly business reviews, and strategic planning sessions to align customer goals with PAR Retail’s capabilities.
• • Proactively identify risks, obstacles, and growth opportunities within customer accounts before they impact outcomes or retention.
• • Advocate for customer needs by surfacing feedback, market insights, and emerging requirements to influence future product enhancements and roadmap priorities.
• • Coordinate communication across internal and external stakeholders to ensure seamless execution of customer initiatives and strategic priorities.
• • Develop deep expertise in the PAR Retail platform, including point-of-sale, digital ordering, loyalty, back-office software, and drive-thru hardware solutions.
• • Educate customers on best practices and innovative ways to enhance performance and drive customer retention through the PAR ecosystem.
• • Leverage AI-powered tools to uncover customer insights, streamline reporting, and deliver smarter, more impactful recommendations that improve engagement and business results.
• • Balance attention to detail with the ability to prioritize competing demands in a fast-paced, dynamic environment.
• • Communicate with confidence and clarity to diverse audiences, including C-suite stakeholders, operations teams, and technical users.
• • Collaborate effectively across cross-functional teams to align customer objectives with internal resources and product capabilities.
• • Travel up to 25% as business needs require to meet with customers and support key initiatives.
• • Operate successfully in a remote-first environment with high accountability, self-direction, and consistent performance.
• • Stay ahead of industry trends by partnering with Product Marketing, Sales, and Customer Success teams to understand new platform features and market developments.
• • Champion customer goals internally while balancing business objectives and platform constraints to drive mutual success.
• • Maintain a solutions-oriented mindset, approaching challenges with curiosity, resourcefulness, and a focus on measurable outcomes.