Account Manager, Personal Lines

Hub International Limited

Job Overview

Location

Mountain Home, AR

Job Type

Full-time

Full Job Description

📋 Description

• The Personal Lines Account Manager works collaboratively with the Producer and/or Account Executive managing a book of business.
• Coordinates and provides day-to-day service for Personal Lines clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs.
• Serves as day-to-day contact and provides resolution for client questions and issues.
• Manages a book of insurance business, while acting with a high degree of professionalism.
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
• May also be responsible for account rounding and in accordance with standard practices, policies, and procedures.
• Works closely with Producers (if applicable) and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to Broker Standards.
• Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
• Makes appropriate recommendations to clients in response to those changes.
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
• May also negotiate with underwriters and carriers.
• Troubleshoots billing issues.
• Organizes client meetings when necessary.
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management systems when necessary.
• Ensures the accuracy of data in those systems.
• Prepares reports for management as required.
• Oversees functions performed by Account Administrators as required.
• Supports, mentors, and trains Account Administrators, as necessary.
• Attends industry-related continuing education training and courses.
• Performs other duties and projects as assigned.

🎯 Requirements

• At least 3 years of experience in an Insurance Account Management role preferred.
• Brokerage experience is preferred.
• Bachelor’s degree preferred.
• High school diploma or equivalent required.
• P&C License required or able to obtain within 120 days from hire.
• Desire to obtain professional designation highly desirable (e.g. CISR, AAI, ARM, CIC, CPCU).

🏖️ Benefits

• Ability to work in a fast-paced environment.
• Opportunity to work with a global leader in the insurance industry.
• Competitive salary and benefits package.
• Professional development opportunities.
• Collaborative and dynamic work environment.

Skills & Technologies

Onsite

Degree Required

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Hub International Limited

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About Hub International Limited

Hub International Limited is a North American insurance brokerage providing property, casualty, risk management, employee benefits, retirement, and wealth management products and services to businesses and individuals through a network of regional offices across the United States and Canada.

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