Account Manager, Small Multi Location (UK)

Dandy Technology, Inc.

Job Overview

Location

UK - London

Job Type

Full-time

Full Job Description

📋 Description

• Own and manage a portfolio of 100+ multi-location dental practice accounts across the UK, ensuring high Net Revenue Retention (NRR) through proactive relationship management and strategic account planning
• Drive growth within existing accounts by identifying and executing upsell and cross-sell opportunities, including the activation of additional doctors and the sale of extra dental scanners
• Expand customer relationships by selling Dandy’s technology into new practice locations within parent accounts, increasing market penetration and revenue per client
• Build and maintain trusted, long-term relationships with dentists and key stakeholders at small to medium-sized dental practices, using consultative solutioning to align Dandy’s offerings with their operational and business goals
• Engage with clients regularly via phone (over 60% of the day) to understand their pain points, provide tailored guidance, and reinforce the value of Dandy’s platform throughout the customer journey
• Analyze customer data and dashboard metrics to inform outreach strategies, prioritize account interventions, and predict churn risks, adjusting tactics to maximize retention
• Collaborate with Sales, Training, and Customer Support teams to ensure seamless onboarding, successful adoption, and timely resolution of customer issues
• Experiment with sales scripts, engagement tactics, and use cases to continuously optimize customer retention and expansion outcomes
• Collect and synthesize customer feedback to inform product improvements and share insights across internal teams to drive company-wide enhancements
• Deepen understanding of dental practice operations and the competitive digital dentistry landscape to speak fluently with clinicians and position Dandy as a strategic partner, not just a vendor
• Navigate complex commercial negotiations with practice owners, tailoring terms and packages to meet their needs while maintaining Dandy’s revenue targets
• Travel occasionally to attend company offsites, industry events, and to conduct in-person visits with key customers as needed
• Act as the primary point of contact for multi-location dental clients, ensuring consistent, high-quality service and a unified customer experience across all touchpoints
• Demonstrate strong organizational skills to manage multiple concurrent account priorities, deadlines, and initiatives in a fast-paced, evolving environment
• Embrace a performance-driven culture with a focus on measurable outcomes, iterating quickly based on results and feedback to refine approach and improve performance
• Partner with internal teams to translate customer needs into actionable product and operational improvements that enhance overall customer satisfaction and long-term loyalty

🎯 Requirements

• 6+ years of experience in the dental industry in Sales, Account Management, Customer Success, or a role directly interfacing with dentists
• Proven track record of upselling and expanding account portfolios within B2B SaaS or technology environments
• Demonstrated ability to build and manage relationships with multiple stakeholders at small to medium-sized businesses
• Comfortable spending over 60% of the workday on client phone calls
• Ability to analyze data and use dashboards to guide outreach and decision-making
• Strong communication, problem-solving, and organizational skills

🏖️ Benefits

• Comprehensive healthcare coverage
• Dental and mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off
• Inclusive, equal-opportunity workplace with commitment to diversity and accessibility

Skills & Technologies

REST

Onsite

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Dandy Technology, Inc.

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About Dandy Technology, Inc.

Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.

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