Account Manager - SMB

TeamSnap, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Manage a portfolio of SMB sports organization customers to ensure high retention, product adoption, and customer satisfaction.
• Serve as the primary point of contact for customers, building trusted, long-term relationships through proactive communication and consultative engagement.
• Monitor customer health metrics and identify at-risk accounts, initiating timely interventions to reduce churn and increase engagement.
• Conduct regular check-in calls and virtual meetings using Zoom to understand customer needs, provide product guidance, and recommend optimal feature usage.
• Collaborate with internal teams including Customer Success, Product, and Support to resolve escalations and align on customer-driven improvements.
• Utilize Salesforce to accurately track customer interactions, update account statuses, log activity, and maintain comprehensive customer records.
• Leverage ChurnZero to analyze usage patterns, trigger automated workflows, and prioritize outreach based on behavioral signals and risk scores.
• Drive product adoption by educating customers on new features, best practices, and value-add functionalities tailored to their organization’s size and sport type.
• Meet and exceed quarterly retention and expansion targets through disciplined pipeline management and consistent follow-through.
• Participate in ongoing training and coaching sessions to refine account management techniques, deepen product knowledge, and stay current with platform updates.
• Advocate for customer needs internally by gathering feedback and communicating insights to Product and Engineering teams to influence roadmap priorities.
• Maintain a high standard of responsiveness, ensuring all customer inquiries and support tickets are addressed within defined SLAs.
• Work within a structured, process-driven environment where documentation, consistency, and accountability are critical to success.
• Represent TeamSnap’s mission of taking the work out of play by helping sports organizations focus on what matters most — their athletes and community.

🎯 Requirements

• Proven experience in B2B account management or customer success, preferably in SaaS or technology platforms
• Proficiency in CRM systems, specifically Salesforce, for tracking and managing customer relationships
• Experience using customer health and analytics platforms such as ChurnZero or similar tools
• Strong communication and consultative selling skills with the ability to build rapport with non-technical customers
• Demonstrated ability to manage a high-volume portfolio while maintaining attention to detail and follow-through
• Comfort working in a remote-first, process-driven environment with structured workflows and measurable KPIs

🏖️ Benefits

• Remote-first work environment with flexibility to work from anywhere
• Access to training and continuous coaching to support professional growth
• Participation in a culture recognized as one of Outside Magazine’s "Best Places to Work" and Built In’s "100 Best Remote-First Places to Work"
• Tools and technology provided including Salesforce, Slack, Zoom, and ChurnZero to enable success

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

TeamSnap, Inc.

Visit Website

About TeamSnap, Inc.

TeamSnap, Inc. provides cloud-based sports team management software serving youth, amateur and recreational leagues. The platform combines scheduling, communication, payment processing and roster tools in one mobile and web application used by millions of coaches, parents and players worldwide.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.