Account Manager, SME & Growth (Southeast Asia)

Airwallex (UK) Limited

Job Overview

Location

SG - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• As an Account Manager at Airwallex, you will own the relationship with our SME clients and work cross functionally, across sales, product, operations, marketing, and strategy, to deliver the best customer experience.
• This role will focus on qualifying, servicing, upselling, cross-selling, and building multi-stakeholder relationships with your portfolio of customers.
• The ideal candidate possesses a passion for SMEs, a curiosity of industry trends, and an adventurous spirit to experiment.
• Additionally, you will work closely with the commercial leadership and strategy team to provide insights to grow the business.
• Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs.
• Identify Opportunities: Utilize data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform.
• Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products.
• Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed.
• Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry.

🎯 Requirements

• Strong Hustle: You love sales, and are driven and resilient to achieve KPIs.
• Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions.
• Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally.
• Communication Skills: Strong verbal and written communication in English.
• Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively.
• Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues.
• Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share.
• Industry Experience: > 1 year experience in account management, with proven track record of driving revenue growth within existing accounts.

🏖️ Benefits

• Competitive salary
• Opportunities for growth and professional development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

🏖️ Benefits

• Additional consideration for candidates with proficiency in other South East Asian languages (Bahasa Indonesia, Thai, Hindi etc.) to support clients across target markets
• Exposure to start-up and fintech environments
• IMPORTANT CATEGORIZATION:
• Based on the job title and description, the most specific category for this job is:
• Account Manager
• The parent category for this job is:
• HR & Recruiting
• The confidence level for this category choice is:
• 0.95
• The reasoning behind this category choice is:
• The job title 'Account Manager' and the description of the role, which involves managing relationships with SME clients, working cross-functionally, and delivering the best customer experience, aligns with the category of HR & Recruiting.
• IMPORTANT LOCATION EXTRACTION:
• Based on the job location and description, the following location fields can be extracted:
• city: Singapore
• region: Singapore
• country_code: SG
• is_remote: false

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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