Job Overview
Location
Toronto, ON | Austin, TX
Job Type
Full-time
Category
Data Science
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Oversee a portfolio of high-volume transactional clients and prospects, ensuring satisfaction and retention through proactive engagement and issue resolution.
- • Qualify inbound leads by understanding business requirements and managing the full sales cycle from discovery to close, including scheduling demos, providing proposals, and facilitating onboarding handoffs.
- • Deliver compelling sales presentations to prospective clients, clearly articulating the value of 1Password’s Unified Access Management platform in accessible, non-technical language.
- • Proactively identify upsell opportunities by assessing customer usage patterns and aligning product capabilities with evolving client needs.
- • Respond to high volumes of inbound customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions while maintaining high service standards.
- • Collaborate with Customer Success, Onboarding, and other internal teams to ensure seamless deal closures and smooth customer transitions.
- • Share actionable client feedback and product requirements with cross-functional teams including Growth, Marketing, and Operations to influence product and strategy priorities.
- • Monitor and analyze key sales metrics including activity levels, time to close, average deal size, and revenue attainment, taking data-driven actions to improve performance.
- • Accurately manage and update all sales activities, pipeline data, and customer interactions in Salesforce to ensure visibility and reporting integrity.
- • Leverage AI-powered tools daily for real-time coaching, insight surfacing, and workflow optimization to enhance customer engagement and sales efficiency.
- • Work in-office at least 3–5 days per week from either the Toronto, ON or Austin, TX office, with mandatory in-person onboarding in Toronto for all go-to-market hires.
- • Contribute to a fast-paced, dynamic environment by adapting quickly to changing priorities, embracing ambiguity, and driving results in a high-growth SaaS organization.
- • Uphold 1Password’s core values of keeping it simple, leading with honesty, and putting people first in all customer and team interactions.
🎯 Requirements
- • 1+ years of experience in Sales, Account Management, Customer Success, or a related role, preferably in a SaaS environment
- • Proven ability to manage a sales pipeline and consistently meet or exceed revenue quotas and sales targets
- • Strong communication skills with the ability to explain complex technical concepts in clear, digestible terms
- • Demonstrated experience handling high-volume inbound customer inquiries across multiple channels (phone, email, chat)
- • Proficiency in CRM systems such as Salesforce or similar platforms
- • Strong organizational skills and ability to manage multiple priorities simultaneously in a fast-paced setting
🏖️ Benefits
- • Annual base salary between $55,000 CAD and $75,000 CAD (Canada) or $60,000 USD and $81,000 USD (USA), with commission eligibility
- • Immediate participation in comprehensive health, dental, and retirement benefits (RRSP in Canada, 401k in USA)
- • Generous paid time off policy and four company-wide wellness days annually
- • Equity grant for all full-time employees
Skills & Technologies
About AgileBits Inc.
AgileBits Inc. develops 1Password, a cross-platform password manager that securely stores credentials, secrets, and documents for individuals, families, and enterprises. The Toronto-based company provides browser extensions, desktop and mobile apps, and a command-line tool to generate, fill, and audit passwords while enforcing zero-knowledge encryption. Features include shared vaults, SSH key management, sign-in with SSO, advanced reporting, and developer integrations. The product supports Windows, macOS, Linux, iOS, Android, and ChromeOS, and offers hosted or self-hosted deployment. AgileBits serves millions of users and thousands of organizations worldwide, emphasizing privacy, compliance, and ease of use.
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