Job Overview
Location
New York, NY
Job Type
Full-time
Category
Marketing
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes, developing collaborative action plans that outline key milestones, responsibilities, and timelines.
- • Master the onboarding process, guiding customers through training and adoption to ensure their success and satisfaction at every step.
- • Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
- • Identify and understand customer needs, challenges, and goals to tailor solutions effectively and drive product adoption.
- • Create strategic plans for managing client relationships and develop clear, compelling business cases to ensure long-term success and growth.
- • Communicate and promote proven strategies, methods, and processes that lead to customer success and retention.
- • Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance overall customer satisfaction.
- • Own the full client lifecycle, including renewals and upsells, ensuring consistent value delivery and revenue retention.
- • Work hybrid onsite in Vendelux’s NYC headquarters, spending four days per week in the office to support team collaboration and client engagement.
- • Serve as a trusted advisor to clients using Vendelux’s AI-powered platform to maximize ROI from event marketing and turn event insights into actionable 1:1 meetings.
- • Partner with event organizers who share first-party attendee and sponsorship data, ensuring seamless integration and mutual value creation.
- • Leverage proprietary insights from 250,000+ events to help high-growth B2B companies identify ideal customers and optimize their event strategies.
- • Contribute to company culture by embodying ownership, excellence, and a fast-paced, learning-oriented mindset.
- • Collaborate with cross-functional teams to translate customer feedback into product improvements and operational enhancements.
- • Support the growth of Vendelux Meetings by helping clients use AI to automatically book high-value meetings at conferences and increase pipeline generation.
🎯 Requirements
- • 5+ years of experience in a Customer Success role at a B2B growth-stage startup
- • Owned the full client lifecycle, including renewals and upsells
- • Proven ability to build and maintain strategic client relationships in a SaaS environment
- • Strong communicator with experience creating action plans and business cases for customer success
- • Thrives in a fast-paced environment and is a quick learner
- • Demonstrated ability to foster customer communities through webinars, events, or case studies
🏖️ Benefits
- • Competitive base salary and bonus
- • Healthcare covering medical, dental, and vision
- • Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas–New Years week
- • Work from Vendelux’s NYC headquarters (hybrid role with 4 days onsite per week)
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Vendelux Inc.
Vendelux Inc. provides an AI-powered platform that helps event marketers identify high-value trade shows, conferences and exhibitions by analyzing attendee and exhibitor data. The software forecasts ROI, maps target accounts to events, tracks competitor presence and recommends optimal sponsorships. Users search a proprietary database of global events, filter by audience demographics and budget, and receive strategic guidance to maximize lead generation and brand visibility. Founded in 2021 and headquartered in New York City, the company serves B2B marketing teams seeking data-driven event strategies.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Zinnia Tech Inc.
6 months ago
MyEdSpace Career Ltd
3 months ago
9 months ago