Account Takeover Analyst

📋 Description

• • Join Kraken, a mission-focused company at the forefront of the cryptocurrency revolution, dedicated to accelerating global adoption and empowering individuals with financial freedom and inclusion. As a world-class team with deep crypto conviction, we are united by our passion for discovering and unlocking the immense potential of blockchain technology.
• • As an Account Takeover Analyst, you will play a pivotal and critical role within our dedicated Account Takeover Team. Your primary responsibility will be to safeguard Kraken's digital assets and our valued customers' accounts from the ever-evolving landscape of unauthorized access and fraudulent activities. This is a unique opportunity to contribute directly to maintaining Kraken's reputation as an industry leader in security.
• • You will be instrumental in providing industry-leading support to Kraken clients by meticulously investigating, thoroughly documenting, effectively troubleshooting, and decisively resolving high-level, sensitive client issues specifically related to security and account takeover incidents. Your expertise will be crucial in ensuring client trust and platform integrity.
• • A core aspect of your role will involve the proactive detection and in-depth investigation of potential account takeover incidents. This includes the precise identification of compromised accounts, recognizing sophisticated security breaches, and understanding the methodologies employed by malicious actors.
• • To stay ahead of emerging threats, you will be expected to continuously monitor and research emerging account takeover threats and techniques. This involves actively utilizing threat intelligence sources, analyzing new attack vectors, and adapting our existing security measures and protocols accordingly to maintain a robust defense.
• • You will engage in the continuous monitoring of our platform utilizing advanced security tools and technologies. The objective is to proactively identify and swiftly mitigate potential account takeover threats before they can impact our users or the business.
• • Maintaining detailed and accurate records of all account takeover incidents, including the comprehensive documentation of investigations, actions taken, and resolutions, will be essential for internal reporting, compliance, and the continuous improvement of our security strategies.
• • A significant part of your contribution will involve analyzing data and identifying patterns to uncover trends and anomalies that may indicate ongoing account takeover attempts or reveal underlying system vulnerabilities. This data-driven approach is key to proactive defense.
• • You will have the opportunity to execute complex, long-term projects that often involve numerous internal and external stakeholders. Successfully managing these projects will directly advance Kraken's overall security program and operational resilience.
• • A crucial element of this role is to identify potential product and system improvements that can enhance our security posture. You will then leverage a data-driven approach to propose and implement solutions that prevent suspicious activities at scale, thereby reducing risk and improving user experience.
• • This role offers abundant learning opportunities and significant growth potential. As you become proficient in the base operations, you will have the chance to expand into various different focus areas within the security domain, fostering continuous professional development.
• • We are seeking a dedicated professional who is deeply passionate about client security and committed to upholding Kraken's standing as the undisputed industry leader in security. If you possess these qualities and are eager to contribute to a dynamic and innovative environment, we eagerly await your application.
• • Your responsibilities will extend to collaborating closely with various critical departments, including Client Engagement (CE), Product, Legal, Compliance, and Engineering teams, ensuring a unified and effective approach to security challenges.
• • You will be expected to demonstrate advanced logical, analytical, and critical thinking skills to dissect complex security issues and formulate effective solutions.
• • Fantastic collaboration, facilitation, and troubleshooting skills are paramount, as you will be working within a high-performing team environment and interacting with diverse internal teams.
• • You will thrive in an environment that encourages finding and solving challenging problems, contributing to a culture of continuous improvement and innovation.
• • A strong attention to detail and a highly organized approach to managing multiple tasks and investigations are essential for success in this role.
• • As a self-motivated individual, you will be empowered to make quick and tough decisions autonomously, demonstrating leadership and initiative.
• • An in-depth understanding of the Kraken platform, its functionalities, and its specific security features will be a significant asset in performing your duties effectively.
• • Proficiency in data analysis using tools such as Google Sheets, SQL, and experience with fraud detection tools and platforms will be vital for identifying and mitigating threats.
• • You will contribute to building the future of crypto by ensuring a secure and trustworthy environment for all Kraken users, reinforcing our commitment to innovation and client protection.