Accounts Receivable Representative

Lithia & Driveway

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Monitor customer accounts daily to identify aged receivables and ensure timely collection of service and parts payments.
• Contact customers proactively to secure payments and resolve outstanding balances related to service and parts invoices.
• Maintain accurate and up-to-date records in company systems, ensuring all transactions, communications, and adjustments are properly documented.
• Handle inbound calls from customers regarding billing inquiries, account discrepancies, and payment questions related to service and parts charges.
• Research and resolve billing issues arising from service and parts transactions, including incorrect charges, missing payments, or system errors.
• Respond to internal and external inquiries regarding accounts receivable within established service-level timelines.
• Support additional collections and AR tasks as needed, including follow-ups, payment plan arrangements, and account reconciliation.
• Ensure all customer interactions reflect professional, clear, and empathetic communication to uphold Lithia & Driveway’s customer experience standards.
• Navigate multiple internal systems and tools to access customer data, update account statuses, and generate reports.
• Prioritize competing tasks effectively while maintaining attention to detail and a sense of urgency in daily operations.
• Collaborate with internal teams to escalate complex billing issues and ensure resolution aligned with company policies.
• Adhere to all compliance and legal requirements related to collections and customer data handling.
• Contribute to a culture of entrepreneurial leadership by identifying process improvements and taking ownership of account performance.

🎯 Requirements

• High School graduate or equivalent
• 18 years of age or older
• Strong attention to detail and sense of urgency
• Clear, professional written and verbal communication skills
• Prior customer service experience
• Comfortable navigating multiple systems and tools

🏖️ Benefits

• Competitive pay ranging from $16.85 to $24.05 per hour
• Medical, Dental, and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability coverage
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center access
• Vehicle Purchase Discounts
• Wellness Programs

Skills & Technologies

Remote

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Lithia & Driveway

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About Lithia & Driveway

Lithia & Driveway is one of the largest automotive retailers in the United States. The company operates a nationwide network of new- and used-vehicle dealerships and service centers under brands such as Lithia Motors, Driveway, and DCH Auto Group. It sells domestic, imported, and luxury vehicles through physical showrooms and an integrated e-commerce platform while offering financing, insurance, and aftermarket services. Founded in 1946 and headquartered in Medford, Oregon, Lithia completes acquisitions and digital initiatives to expand its omnichannel retail footprint across North America.

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