Administrative Support

📋 Description

• • Join Sunrise Group, a pioneering company dedicated to transforming sleep health through cutting-edge technology and expert patient care. We are on a mission to make sleep diagnosis and treatment more accessible, personal, and simpler than ever before, impacting millions of lives by addressing the widespread issue of poor sleep and untreated sleep disorders.
• • In this vital administrative role, reporting directly to the Insurance & Revenue Operations Manager, you will play a crucial part in ensuring the financial accuracy and operational efficiency of our patient care services. Your primary focus will be on meticulously verifying insurance coverage, reducing billing errors, and facilitating seamless reimbursement processes, all of which are critical to delivering a positive and confident patient experience.
• • Your day-to-day responsibilities will encompass a comprehensive range of insurance verification tasks. This includes confirming the active status of a patient’s insurance policy on the date of service, meticulously verifying policyholder details, and accurately determining the coordination of benefits when multiple insurance policies are in play. You will be responsible for ascertaining whether the healthcare provider and the facility are recognized and covered under the patient’s specific insurance plan, thereby preventing unexpected costs for our patients.
• • A significant aspect of your role will involve a thorough review of coverage conditions, identifying any exclusions or service limitations that might affect patient care or billing. You will calculate and clearly communicate the patient’s financial responsibility, ensuring transparency and helping them understand their out-of-pocket expenses. This includes confirming coverage for a variety of services, such as telemedicine consultations, specialist care, and essential medical equipment like CPAP devices, which are integral to our comprehensive sleep health solutions.
• • Maintaining impeccable records is paramount. You will be expected to record all findings from insurance verifications clearly, accurately, and systematically within our internal systems. This detailed documentation is essential for supporting accurate cost estimates and ensuring error-free billing, directly contributing to the financial health of the organization and the satisfaction of our patients.
• • Upholding the highest standards of data protection and compliance is non-negotiable. You will maintain complete and structured documentation of all insurance verifications, ensuring that all information supports accurate cost estimates and billing. Critically, you must adhere to strict data protection standards when handling sensitive patient information, including HIPAA requirements applicable to U.S. healthcare. Your role involves the secure handling of personal and medical data, especially important in a cross-border operational environment.
• • Effective patient communication is a cornerstone of this role. You will proactively contact U.S. patients to confirm or update their insurance details, clarify insurance priority if multiple policies exist, and explain coverage details and expected patient costs in clear, simple, and accessible language. Your ability to communicate financial information professionally and empathetically will be key to building trust and setting clear expectations regarding potential out-of-pocket expenses. You will also be expected to handle billing-related questions with calmness, respect, and a problem-solving approach.
• • Collaboration with our U.S. teams is essential for success. You will work closely with our billing teams, care coordinators, and clinical teams to identify any inconsistencies or missing information that could potentially impact reimbursement. By ensuring accurate upfront verification, you will play a direct role in reducing claim rejections and streamlining the revenue cycle. You will also contribute to internal quality reviews and workflow improvements, helping us to continuously enhance our processes and meet defined productivity and quality standards.
• • This is an opportunity to be part of a company that is making a tangible difference in people's lives. You will contribute to a mission-driven organization that values innovation, patient-centric care, and a supportive team environment. If you are detail-oriented, possess excellent communication skills, and are eager to take ownership of your work in a dynamic healthcare setting, we encourage you to apply.
• • We are looking for individuals who are curious, resourceful, and ready to contribute to building something new and impactful in the healthcare industry. Your ability to manage high volumes of cases accurately, coupled with a structured and organized approach, will be highly valued. Cultural sensitivity when interacting with U.S. patients and a proactive problem-solving mindset are also key attributes we seek.
• • Embrace the opportunity to work in a remote-friendly culture, be part of a close-knit team that balances serious work with laughter, and contribute to a company that offers real ownership, real impact, and real trust. Your work will directly contribute to improving lives through better sleep, making this a truly rewarding career move.