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This position was posted on January 8, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
January 8, 2026
Full Job Description
đź“‹ Description
- • Serve as the first point of contact for individuals and families courageously seeking addiction treatment, guiding them through PursueCare’s virtual intake process with empathy, clarity, and speed.
- • Conduct confidential phone and video assessments to determine medical necessity, insurance eligibility, and the most appropriate level of care—ranging from outpatient medication-assisted treatment to intensive telehealth counseling.
- • Own a dynamic pipeline of 50–80 prospective patients per week, documenting every interaction in our HIPAA-compliant CRM, flagging urgent clinical needs for immediate escalation to nursing or medical staff.
- • Translate complex insurance benefits, prior-authorization requirements, and sliding-scale payment options into plain language so that financial concerns never become a barrier to life-saving care.
- • Collaborate daily with physicians, nurse practitioners, therapists, and peer-recovery coaches to schedule initial appointments within 24–48 hours of inquiry, ensuring continuity from first call to first prescription or session.
- • Track and report real-time conversion metrics—call-to-assessment, assessment-to-admit, and admit-to-engagement—using dashboards that feed directly into leadership’s capacity-planning and marketing ROI decisions.
- • Champion cultural competence by adapting communication style to each caller’s age, gender identity, ethnicity, and primary language; maintain a resource library of Spanish, ASL, and other interpreter services.
- • Participate in weekly case-conference huddles where you’ll present high-acuity cases, share successful retention tactics, and refine scripts that improve patient experience and reduce no-show rates.
- • Educate referral partners—ER social workers, employee-assistance programs, and community mental-health centers—on PursueCare’s evidence-based model, resulting in a 30 % year-over-year increase in warm transfers.
- • Maintain strict adherence to 42 CFR Part 2 and HIPAA privacy rules, completing annual compliance training and random chart audits with zero critical findings.
- • Contribute to grant-funded outreach initiatives aimed at rural and veteran populations, logging community-event metrics that help secure additional federal and state funding.
- • Continuously improve: after each quarter you’ll review recorded calls, patient-satisfaction surveys, and outcome data to propose workflow tweaks that cut average intake time by 10 % without sacrificing quality.
- • Embrace a fully remote, yet highly connected, culture—showing up camera-ready for daily stand-ups, monthly town halls, and quarterly on-site retreats designed to strengthen team cohesion and celebrate lives saved.
🎯 Requirements
- • 1+ year of experience in healthcare admissions, behavioral-health intake, or high-volume customer service within a regulated environment
- • Demonstrated ability to discuss sensitive medical and financial information with empathy and accuracy
- • Proficiency with cloud-based CRMs (Salesforce, HubSpot, or equivalent) and Microsoft Office or Google Workspace
- • High-speed internet, private workspace, and comfort with video-conferencing tools; remote-work stipend provided
- • Bachelor’s degree in psychology, social work, public health, or related field preferred but not required with commensurate experience
🏖️ Benefits
- • 100 % remote flexibility with quarterly travel reimbursement for team retreats
- • Comprehensive medical, dental, and vision coverage effective day one
- • 401(k) with 4 % company match and immediate vesting
- • Annual professional-development stipend of $1,500 for CEUs, conferences, or certification courses
- • 20 days PTO plus 10 paid holidays and one mental-health day per quarter
Skills & Technologies
About PursueCare, Inc.
PursueCare delivers telehealth services for substance-use and mental-health disorders, offering medication-assisted treatment, counseling, and coordinated care through a nationwide network of licensed clinicians. The company partners with health systems, employers, and payers to provide virtual evaluations, prescriptions, and ongoing support for opioid, alcohol, and other dependencies. Its platform integrates secure video visits, e-prescribing, and outcome tracking to improve access and reduce relapse rates for patients in rural and underserved communities across the United States.
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