Job Overview
Location
New York
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own a named portfolio of high-value clients, managing relationships from onboarding through long-term retention and ensuring sustained platform engagement
- • Vibe code daily by pulling data from Polymarket’s platform, writing SQL queries against the data warehouse, reading relevant code paths, and shipping direct fixes to unblock clients
- • Translate real-time client pain points into actionable product insights by identifying gaps in functionality, tracking adoption signals, and influencing the product roadmap with data and intuition
- • Act as the primary internal advocate for clients, bridging communication between technical teams, product, sales, support, and compliance to ensure client needs drive product decisions
- • Improve the support organization by ensuring it gets 1% better every day through feedback loops, documentation updates, and process refinements
- • Resolve complex technical issues before they escalate by diagnosing API request failures, debugging client environments, and coordinating with engineering to implement solutions
- • Turn exceptional customer support into organic growth by cultivating trust, encouraging referrals, and delivering a magical experience for sophisticated traders and institutional users
- • Collaborate cross-functionally with engineering, product, and business leaders to prioritize fixes and features that have the highest impact on client success and platform adoption
- • Serve as a technical liaison for clients who require deep platform knowledge, providing clear, fast, and human communication across online and community channels
- • Monitor client usage patterns and market behavior to anticipate needs, proactively offer solutions, and reduce churn among high-stakes users
- • Maintain a deep understanding of Polymarket’s prediction market mechanics, including contract settlement, liquidity dynamics, and trading interface behavior
- • Document client feedback and technical issues systematically to inform product backlog prioritization and internal knowledge sharing
- • Represent Polymarket externally by building credibility with technical traders, institutional partners, and community members through transparent and expert-level engagement
- • Balance multiple live client threads simultaneously—handling 10+ concurrent issues without dropping context or compromising quality
- • Contribute to the creation of internal tools, scripts, or guides that improve efficiency for both clients and support teams
🎯 Requirements
- • 1+ years of experience in developer, customer engineering, or technical support roles
- • Proficiency in at least one programming language (Python, TypeScript/JavaScript, SQL)
- • Comfortable debugging API requests and development environments
- • Excellent written and verbal communication skills, especially in online and community settings
- • Strong prioritization, time management, and attention to detail
- • Ability to manage and resolve complex client issues across technical and business domains
🏖️ Benefits
- • Competitive salary & equity
- • Unlimited PTO
- • Full Health, Vision, & Dental coverage
- • 401k match
- • Equinox membership
- • Hardware setup: new MacBook Pro, big display, & accessories
Skills & Technologies
About Polymarket Inc.
Polymarket is a decentralized prediction market platform that allows users to trade on the outcomes of future events. Operating on blockchain technology, it enables individuals to bet on a wide range of topics, including politics, current events, and cryptocurrency. The platform facilitates transparent and trustless trading by leveraging smart contracts, ensuring that payouts are automatically executed based on verified event resolutions. Polymarket aims to democratize information and provide a novel way for people to engage with and profit from their insights into the future, fostering a global community of informed predictors.
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