Job Overview
Location
US – REMOTE
Job Type
Full-time
Category
Operations
Date Posted
April 16, 2026
Full Job Description
đź“‹ Description
- • The Advisor, Customer Operations Associate serves as a primary liaison and point of contact for Foodservice customers' equipment service requirements, acting as a Coca-Cola Ambassador to ensure seamless coordination of installations, replacements, flavor changes, and removals.
- • Day-to-day responsibilities include serving as the main contact for diagnosing service issues and business needs, providing timely updates to stakeholders, troubleshooting operational issues, and stewarding critical information to decision-makers and Sales Executives.
- • The role involves coordinating logistical details for new openings, closings, relocations, and remodels; monitoring and tracking activities in QuickBase; scheduling installations, exchanges, buy-backs, or removals via Coca-Cola’s information systems; and confirming service details with customers to ensure satisfaction.
- • The Advisor will manage sourcing and delivery of assets, parts, and point-of-sale materials; handle inquiries and feedback with diligent record-keeping; establish partnerships with customers and third-party providers; troubleshoot equipment issues over the phone; and process and expedite orders while communicating demand effectively.
- • The Coca-Cola Company is evolving as a consumer-centric total beverage company, offering a dynamic environment where the Advisor contributes to refreshing the world and making a difference through a growth mindset, inclusivity, empowerment, and agility.
- • In this role, the individual will develop expertise in customer operations, technical coordination, and stakeholder communication while gaining deep exposure to Coca-Cola’s expansive brand portfolio and diverse customer base across retail, grocery, theme parks, and restaurants.
- • The Advisor will build strong problem-solving, relationship-building, and operational efficiency skills, positioning them for growth within Coca-Cola’s operations and customer-facing teams.
🎯 Requirements
- • High school diploma, GED, or an undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
- • 2+ years of customer-facing experience in a call center, sales, or sales support role.
- • Superior communication and exceptional relationship-building skills.
- • Proficiency with technical software applications.
- • In-depth knowledge of Account Management, including stewardship techniques and continuity of supply to ensure lasting partnerships.
- • Excellent problem-solving acumen with robust leadership capabilities.
🏖️ Benefits
- • Opportunity to work with over 250 esteemed products and some of the world’s most popular brands.
- • Collaboration with a diverse spectrum of customers daily, ranging from retail and grocery stores to theme parks and restaurants.
- • Access to a full range of medical, financial, and other benefits dependent on the position.
- • Annual Incentive Reference Value Percentage of 7.5%, reflecting market-competitive performance-based compensation.
- • Base pay range of $64,700 - $77,600, with potential variation based on geography, knowledge, skills, and experience.
Skills & Technologies
About The Coca-Cola Company
Global beverage corporation founded in 1892, headquartered in Atlanta, Georgia. Manufactures, markets, and distributes nonalcoholic beverage concentrates and syrups, including Coca-Cola, Sprite, Fanta, Minute Maid, Powerade, and Dasani. Operates in over 200 countries with a portfolio of more than 200 brands. Generates revenue through concentrate sales to bottling partners and finished product sales. Focuses on sparkling soft drinks, water, sports drinks, juice, dairy, and plant-based beverages. Committed to sustainability, community initiatives, and reducing environmental impact across its supply chain and packaging operations worldwide.
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