Manager, Client Support Operations - Interop Platforms

NextGen Healthcare, Inc.

Job Overview

Location

Work From Anywhere-India

Job Type

Full-time

Full Job Description

📋 Description

• The Manager, Client Support Operations leads a team responsible for delivering high-quality technical and application support to clients across assigned products or solution areas, ensuring service commitments are met and client issues are resolved effectively.
• Day-to-day responsibilities include leading, coaching, and developing team members; managing support operations; owning operational performance; overseeing complex client escalations; utilizing AI-driven analytics to identify trends; monitoring performance metrics; partnering cross-functionally with Product, Engineering, Platform, and Client Success teams; driving root cause analysis; promoting operational discipline and continuous improvement; contributing to operational readiness for new products; and preparing operational updates for leadership.
• The role operates within NextGen Healthcare, Inc., a company focused on healthcare technology solutions, supporting product areas such as Clinicals, Technical Performance, Patient Experience, Interoperability, Financials, and other enterprise solutions.
• The person in this role can develop leadership and team-building expertise, gain deep experience in healthcare technology support operations, enhance analytical and problem-solving skills using AI-driven analytics, strengthen cross-functional collaboration abilities, and drive measurable improvements in client satisfaction and service quality.

🎯 Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Business, Healthcare Administration, or a related field, or equivalent combination of education and experience
• 6+ years of experience in technical support, application support, client services, or related operational support roles
• 2+ years of people leadership experience with responsibility for coaching, performance management, and team development
• Experience managing escalated client issues in a client-facing support environment
• Experience using operational metrics and service data to monitor team performance and drive improvements
• Experience working cross-functionally with product, engineering, or service teams to resolve complex client issues
• Experience supporting enterprise software, SaaS platforms, or healthcare technology solutions preferred
• ITIL or other service management certification preferred
• Leadership, operations, or project management certifications preferred

🏖️ Benefits

• Work From Anywhere-India flexibility
• Opportunity to lead and develop a client support operations team
• Exposure to AI-driven analytics for performance and trend analysis
• Cross-functional collaboration with Product, Engineering, Platform, and Client Success teams
• Ability to drive continuous improvement and operational excellence in healthcare technology support
• Professional growth through coaching, feedback, and leadership responsibilities

Skills & Technologies

Onsite

Degree Required

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NextGen Healthcare, Inc.

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About NextGen Healthcare, Inc.

NextGen Healthcare, Inc. provides cloud-based electronic health record, practice management, revenue-cycle and interoperability software to ambulatory medical practices. Founded in 1976, the company serves more than 100,000 providers in the United States. Its integrated platform supports clinical, administrative and analytics workflows for specialties including family medicine, internal medicine, cardiology, orthopedics and behavioral health. Headquartered in Atlanta, Georgia, NextGen also offers patient-engagement, population-health and managed-services solutions, helping independent physicians and health systems improve outcomes, reduce administrative burden and meet regulatory requirements.

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