Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Customer Support
Date Posted
May 19, 2026
Full Job Description
đź“‹ Description
- • The Aftermarket - Technical Support I role at GoDaddy is a dual-function position that combines customer-facing technical support with operational responsibilities such as transaction processing, payouts, and account verification, playing a critical role in ensuring smooth service delivery for enterprise and investor clients.
- • Day-to-day responsibilities include communicating with customers via email, phone, chat, and internal systems to resolve issues; explaining technical concepts in simple terms; troubleshooting operational and technical problems using diagnostic tools and knowledge articles; processing transactions and account updates with accuracy and compliance; maintaining detailed case documentation in Salesforce and other internal tools; and participating in training and shadowing to build technical and operational expertise.
- • You will join the Investors and Enterprise Operations - Services & Care team, a high-performing support organization within GoDaddy that values empathy, attention to detail, and quality in every customer interaction, operating in a remote-first environment with flexibility to work from Bulgaria.
- • In this role, you will develop deeper product knowledge, enhance your technical troubleshooting skills, gain experience with enterprise-level support systems like Salesforce and Confluence, and grow within a structured support career path that emphasizes learning, accuracy, and customer success.
🎯 Requirements
- • Fluency in English (written and spoken)
- • 1+ years of customer support or technical support experience
- • Experience using support tools such as Salesforce, Confluence, or similar platforms
- • Strong communication skills and ability to explain technical issues in simple terms
- • Ability to follow structured procedures while handling customer and operational tasks
- • Strong attention to detail and ability to work accurately in a fast-paced environment
🏖️ Benefits
- • Paid time off
- • Retirement savings (e.g., 401k, pension schemes)
- • Bonus/incentive eligibility
- • Equity grants and participation in employee stock purchase plan
- • Competitive health benefits
- • Family-friendly benefits including parental leave
Skills & Technologies
About GoDaddy Inc.
GoDaddy Inc. is a publicly traded internet domain registrar and web hosting company headquartered in Tempe, Arizona. Established in 1997, it provides domain name registration, website hosting, SSL certificates, website building tools, email hosting, and cloud-based products to individuals and small-to-medium businesses worldwide. The company operates a large network of data centers and supports over 84 million domains for approximately 21 million customers. GoDaddy generates revenue through subscription-based services, domain renewals, and add-on products, and serves markets in North America, Europe, Asia-Pacific, Latin America, and the Middle East.
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