Agent Banking Portfolio Liaison (Possible Remote Eligibility)

Manufacturers and Traders Trust Company

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• Oversees all aspects of Participation Servicing for an assigned portfolio where the Bank sells or buys participation loans, ensuring timely exchange of payments, advances, rate changes, billing, participation notices, and funds between banks.
• Reviews work from customers, lead banks, or business lines, uses independent judgment to instruct the Servicing team, and completes tasks in the commercial lending system.
• Maintains accurate accounting of daily sweep activity and ensures weekly reconciliation before settling accounts with participating banks.
• Creates notifications for participating banks, transcribes customer activity processed at M&T Bank and the participant’s share, including payments, rate changes, and advances.
• Wires funds to Lead Banks honoring M&T’s commitment to participate in lending activities under executed loan agreements.
• Manages customer-facing exceptions, ensures accurate transaction accounting, works with servicers to correct errors, and maintains accurate customer billing and interest accruals.
• Monitors incoming and outgoing wires, matches notices from Lead or Participating Banks, and ensures payments are applied to correct accounts.
• Stays current on processes and procedures, adapts to changing environments, and collaborates with the Lead Portfolio Liaison to update procedures.
• Understands nuances of current and new portfolios, ensures processing meets standards, and services portfolios in accordance with Loan and Participation Agreements.
• Adheres to M&T Bank’s risk and regulatory standards, identifies risk-related issues for escalation, and promotes a culture of belonging aligned with the M&T brand.
• Maintains internal control standards, implements audit points from internal and external auditors, and addresses regulator-identified issues.
• Completes other related duties as assigned.
• The role supports M&T Bank’s Commercial Loan Syndication and Participation Loan portfolio, serving highly sophisticated financial borrowers requiring constant attention and manual process management.
• No supervisory responsibilities; individual contributor role focused on precision, compliance, and customer service.
• Requires a Bachelor’s degree and 2+ years of related experience (including 1 year in commercial loan servicing), or equivalent combination of education and experience.
• Preferred qualifications include a Bachelor’s in Accounting or Finance and prior experience in reconciliation or accounting loan document review.
• Position may be eligible for remote work depending on location; hybrid schedule possible if near a corporate office.
• Pay range: $26.00 - $43.34 hourly (USD), based on national range; actual compensation informed by knowledge, skills, experience, and location.

🎯 Requirements

• Bachelor’s degree and minimum of 2 years’ related work experience, including at least 1 year in commercial loan servicing
• Proficient in personal computer use including word processing, spreadsheets, and industry-specific software
• Excellent math, reading, communication, and customer service skills
• Ability to multi-task and re-prioritize without losing focus on tasks
• Superior attention to detail and accuracy in accounting and reconciliation tasks
• Understanding of risk, regulatory standards, and internal controls in a banking environment

🏖️ Benefits

• Competitive hourly pay range of $26.00 - $43.34 (USD)
• Potential for remote work eligibility based on location
• Hybrid work arrangement possible if near a corporate office
• Opportunity to work with sophisticated commercial loan portfolios and lead/participating banks
• Exposure to risk management, regulatory compliance, and internal audit processes in a major financial institution
• Professional development through complex problem-solving and cross-functional collaboration

Skills & Technologies

Remote

Degree Required

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Manufacturers and Traders Trust Company

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About Manufacturers and Traders Trust Company

Manufacturers and Traders Trust Company, operating as M&T Bank, is a U.S. regional bank holding company headquartered in Buffalo, New York. Founded in 1856, it provides retail and commercial banking, trust, investment, mortgage, and insurance services across the Northeast and Mid-Atlantic. M&T operates more than 1,000 branches and serves individuals, businesses, and institutions through an integrated network of banks, broker-dealers, and financial advisors, emphasizing relationship-based banking and community development.

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