Agentic CX Representative (German Speaking)

📋 Description

• • **Shape the Future of AI-Driven Customer Experiences:** Join NICE Ltd. as a German-Speaking Sales Development Representative (SDR) and become a pivotal player in driving the adoption of cutting-edge AI-first solutions across the DACH region (Germany, Austria, Switzerland). This is a unique opportunity to be at the forefront of the AI revolution, specifically focusing on Cognigy, a recognized leader in Conversational and Generative AI.
• • **Be the First Point of Contact for Innovation:** As an SDR, you will be the initial gateway for potential customers, introducing them to NICE's transformative AI-powered technologies. Your primary mission will be to engage prospects, deeply understand their unique business challenges and needs, and expertly qualify them to book crucial discovery calls for our Account Executives (AEs).
• • **Master a Hybrid Approach to Prospecting:** Your role will involve a strategic blend of inbound lead follow-up and proactive outbound prospecting. You will meticulously research target accounts, identify key decision-makers and influencers, and craft compelling, personalized outreach campaigns across multiple channels including email, phone, and social media. The goal is to open doors, build rapport, and create genuine, high-value sales opportunities.
• • **Become a DACH Market and AI Expert:** You will develop a deep understanding of the DACH market landscape, its specific business needs, and how NICE's AI solutions, particularly Cognigy's conversational and generative AI capabilities, can deliver significant, measurable value. You will hone your ability to articulate complex technical concepts into clear business benefits, shaping early-stage conversations that lead to tangible pipeline growth.
• • **Drive Pipeline for Industry-Leading AI:** In 2026, our SDR organization is strategically focused on generating pipeline for NICE’s AI-first product suite. Your efforts will directly contribute to the success of Cognigy, a platform that is redefining customer engagement through intelligent automation. You will be instrumental in connecting businesses with solutions that enhance efficiency, improve customer satisfaction, and drive significant ROI.
• • **Collaborate and Conquer:** You will work closely with Account Executives to ensure a seamless and informed handover of qualified leads, providing them with comprehensive insights gathered during your interactions. Furthermore, you will collaborate with Marketing teams to refine targeting strategies and with regional stakeholders to optimize outreach efforts, fostering a cohesive and effective sales ecosystem.
• • **Leverage AI-Enhanced Tools:** You will utilize AI-powered prospecting tools to enhance your efficiency, personalize your outreach, and maximize the impact of your efforts. This role offers a chance to work with and learn from the very technologies you are selling.
• • **Track and Achieve Success:** Accurately and consistently document all your activities, insights, and customer interactions within Salesforce. You will be responsible for meeting and exceeding monthly targets for discovery calls, qualified opportunities, and outbound productivity, contributing directly to the team's overall success.
• • **Continuous Learning and Development:** From day one, you will be immersed in a supportive environment with structured training programs, experienced mentors, and access to global best practices. You will continuously expand your knowledge of AI, automation, Customer Experience (CX) technology, and competitive positioning within the DACH market, ensuring you remain at the cutting edge of the industry.
• • **Embrace a Hybrid Work Model:** Enjoy the flexibility and balance of our NICE-FLEX hybrid working model, which includes 2 days in our vibrant Berlin office for collaboration and 3 days working remotely for focused productivity. This model is designed to foster both teamwork and individual effectiveness.
• • **Join a Winning Culture:** Become part of a global team that thrives on ambition, innovation, and a passion for winning. At NICE, we challenge our limits and empower our employees to achieve extraordinary results, offering a career opportunity that will inspire, stretch, and empower you.