Agentic Voice - Product Manager

NICE Ltd.

Job Overview

Location

Germany

Job Type

Full-time

Full Job Description

📋 Description

• At NICE Ltd., we are seeking a highly motivated and technically adept Product Manager to lead our Agentic Voice product domain. This is a pivotal role where you will shape the future of our conversational AI capabilities, specifically focusing on voice-enabled interactions. You will be at the forefront of innovation, driving the strategy and execution of next-generation voice solutions that integrate seamlessly with real-time voice infrastructure and robust enterprise-grade platform architecture.
• As the owner of the Agentic Voice domain, your responsibilities will encompass a wide array of critical components. This includes managing telephony integrations, ensuring seamless SIP and carrier connectivity, overseeing real-time media streaming, orchestrating Speech-to-Text (STT) and Text-to-Speech (TTS) services, optimizing for low latency, and defining voice-native agent behaviors. You will be instrumental in translating complex voice network constraints and advanced AI capabilities into scalable, reliable, and high-impact product outcomes that deliver exceptional customer experiences.
• You will collaborate closely with cross-functional teams, including engineering, design, customer-facing teams (solution engineering, customer success), and go-to-market partners. Your role will be to clearly define what we build, articulate the 'why' behind each product decision, and establish the key metrics for measuring success in voice-first enterprise environments. This requires a deep understanding of both the technical intricacies of voice systems and the strategic application of AI-driven speech technologies.
• Your day-to-day will involve owning the entire product lifecycle for the Agentic Voice product area, from initial problem definition and discovery through to launch, iteration, and continuous improvement. This includes:
• Defining and driving the overarching voice product strategy, with a keen focus on telephony infrastructure, SIP integrations, voice gateways, media handling, STT/TTS provider selection and integration, and real-time orchestration.
• Partnering closely with engineering teams to design and implement resilient, low-latency, carrier-grade voice architectures that can scale to meet enterprise demands.
• Shaping product direction by synthesizing market insights, direct customer feedback, call analytics, usage data, and an understanding of platform constraints into actionable recommendations and clear prioritization.
• Evaluating, selecting, and integrating best-in-class voice technology providers, including STT, TTS, Voice Activity Detection (VAD), and media streaming solutions.
• Owning critical technical decisions related to latency optimization, audio quality, system scalability, failover mechanisms, and compliance within enterprise voice environments.
• Building prototypes and validating new voice experiences using modern AI and speech tooling to test hypotheses and gather user feedback.
• Driving cross-functional alignment across engineering, solution engineering, sales, and customer success to ensure the successful adoption and effective utilization of our voice capabilities.
• Defining and tracking key success metrics such as call quality, latency, containment rates, agent handover performance, and overall infrastructure reliability.
• Translating complex technical trade-offs, such as the choice between streaming vs. batch STT or SIP vs. CPaaS approaches, into clear, well-reasoned product decisions.
• Continuously improving the Agentic Voice experience through data-driven experimentation, rigorous measurement, and iterative development cycles.
• We are looking for a Product Manager with strong technical fluency and a proven track record of delivering impactful outcomes in SaaS, AI, or platform-centric environments. You should be hands-on, stay current with the latest AI tooling, and possess the ability to build prototypes. Navigating ambiguity, structuring complex problems, and moving from concept to execution while maintaining a sharp focus on customer value are essential. You must be comfortable discussing system constraints and architectural trade-offs with engineers and possess excellent communication skills to effectively engage with non-technical stakeholders. A pragmatic approach to prioritization and product decisions, balancing speed with quality, is key. You should be a natural collaborator who elevates the team through ownership, clarity, and consistent follow-through.
• Preferred experience includes working on conversational AI, LLM-enabled products, automation platforms, or similar technical products. Familiarity with enterprise product requirements, including scalability, security, and adoption considerations, is highly desirable. Experience leading cross-functional initiatives with international, distributed teams and demonstrating how your work influenced both product quality and business outcomes will set you apart. We value strong product judgment, practical know-how, and the ability to deliver tangible impact, irrespective of the number of years on your CV.
• If this role aligns with your experience and career aspirations, we encourage you to apply. Please be prepared to share examples of products or initiatives where you have successfully driven both technical and business impact. This is an exciting opportunity to join a leading innovation powerhouse and contribute to the evolution of enterprise AI solutions.

🎯 Requirements

• Proven experience as a Product Manager in a technical SaaS, AI, or platform environment.
• Strong technical fluency in voice technologies (e.g., SIP, telephony, STT/TTS, media streaming) and AI/ML concepts.
• Ability to build prototypes and validate new product ideas independently.
• Excellent communication and cross-functional collaboration skills, with the ability to translate technical concepts for diverse audiences.

🏖️ Benefits

• Hybrid or Remote work options within EU time zones.
• Opportunity to work with cutting-edge AI and voice technologies.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.

Skills & Technologies

Node.js

Product Management

Remote

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About NICE Ltd.

NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.

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