Amharic Interpreter

LanguageLine Solutions

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a bilingual Amharic-English Video-Phone Interpreter, facilitating real-time verbal interpretation between Amharic and English speakers across healthcare, 911, law enforcement, court, government, education, insurance, finance, utilities, travel, hospitality, and general business industries.
• Deliver accurate, impartial, and culturally sensitive interpretation during video and audio sessions, ensuring no omissions, additions, or personal opinions are introduced.
• Maintain professional demeanor throughout all interpreting sessions, including high-stress situations such as emergency 911 calls, end-of-life conversations, pregnancy termination discussions, and matters involving sexual orientation or gender expression.
• Respond promptly to on-demand interpreting calls, adhering to strict timing and availability requirements during scheduled work hours.
• Utilize a dedicated personal device—such as a Windows, macOS, ChromeOS laptop or desktop, iPadOS or Android tablet, or iOS or Android smartphone—to conduct interpreting sessions and input data as required.
• Participate in mandatory online, video, and audio training sessions to develop industry-specific terminology and interpretation protocols for medical, legal, financial, and insurance contexts.
• Remain neutral and detached during conversations, focusing solely on conveying meaning while avoiding direct interaction with Limited English Proficient (LEP) individuals unless explicitly permitted by the client.
• Operate in a quiet, secure home-office environment free from background noise or distractions to ensure clear audio transmission.
• Adhere to ASTM and ISO-certified interpretation standards and company protocols for service delivery, client confidentiality, and data security.
• Demonstrate cultural competency by recognizing regional dialects, accents, and linguistic nuances to effectively communicate with diverse Amharic-speaking populations.
• Maintain high accuracy through strong listening, retention, and note-taking skills during complex or rapid-fire conversations.
• Stay current with LanguageLine Solutions’ evolving technology systems and adapt to new platforms or enhancements designed to improve service delivery.
• Complete all interpreting assignments with precision, even during extended call durations or periods of high call volume, without compromising service quality.
• Follow all client-specific instructions and comply with industry regulations regarding interpreter conduct, privacy, and ethical boundaries.
• Use a headset for prolonged periods and maintain a stationary position in front of a computer and webcam for the majority of the workday.
• Possess sufficient manual dexterity to type on a keyboard and operate a mouse with precision.
• Be physically able to lift up to 26 lbs if required for equipment setup or relocation.

🎯 Requirements

• Native or near-native fluency in both Amharic and English, with demonstrated cultural competency in both languages
• High school diploma or equivalent
• Legally authorized to work in the United States without current or future visa sponsorship
• Minimum age of 18 years
• Dedicated personal device (Windows, macOS, ChromeOS, iPadOS, Android, or iOS) for business use
• High-speed internet with minimum 5 Mbps download, 3 Mbps upload, ≤300 ms ping, and ≤30 ms jitter

🏖️ Benefits

• Paid professional interpreter training and continuous professional development
• Incentives for meeting attendance targets
• Paid Sick Leave in accordance with applicable law
• Medical, Dental, Vision, Accident, Critical Illness, Life, AD&D, Inpatient Hospital, and Short Term Disability insurance
• Employee Assistance Program (EAP)
• 401K Retirement plan
• Employee Referral Program
• Advancement opportunities within the organization
• Access to Interpreter and Technology Help Desks and support from Senior Language Specialists
• Inclusive and diverse work environment

Skills & Technologies

iOS

Android

Remote

$15-17/hr

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LanguageLine Solutions

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About LanguageLine Solutions

LanguageLine Solutions is a leading provider of over-the-phone, video, and in-person interpretation and translation services. They connect people across language and cultural barriers, enabling clear communication in critical situations such as healthcare, public safety, and legal proceedings. Their services are crucial for organizations needing to serve diverse populations effectively and comply with language access regulations. By offering a vast network of qualified interpreters and translators, LanguageLine Solutions facilitates understanding and ensures equitable access to information and services for non-English speakers.

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