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Analyst Senior Analyst, Customer Insights

Arcadia

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end lifecycle of customer-facing analytics products that influence how millions of patients receive care. You will design, build, and refine data models that power Arcadia’s Population Health platform, translating raw claims, clinical, and behavioral data into actionable insights for providers, payers, and government agencies.
• Create and maintain production-grade dashboards in Amazon QuickSight that surface medical economics, quality, and utilization metrics. These dashboards are used daily by executive stakeholders, care teams, and customer success managers to drive strategic decisions and improve patient outcomes.
• Partner with Product Managers to scope new analytics features, write clear requirements, and manage complex analytic project timelines. You will translate ambiguous business questions into concrete deliverables, ensuring every sprint delivers measurable value to customers.
• Collaborate with Senior and Lead Analysts to extend our Snowflake + dbt + SAS architecture. You will author version-controlled SQL and dbt models, optimize query performance, and champion data quality through automated testing and documentation.
• Dive deep into Arcadia’s unified data model—built by analysts, for analysts—to uncover patterns in cost, quality, and behavioral health. You will contribute reusable code snippets, predictive models, and IP that accelerate insight delivery across the entire customer base.
• Present findings to internal and external audiences, translating technical results into compelling narratives. You will lead quarterly business reviews, train customer analysts, and evangelize best practices in data visualization and population health analytics.
• Support onboarding to the CMS Virtual Research Data Center (VRDC), enabling secure analysis of Medicare claims for quality measure development and program evaluation. You will ensure compliance with all privacy and security policies governing PHI.
• Mentor junior analysts and contribute to the team’s knowledge base in Confluence. You will document tribal knowledge, run brown-bag sessions on advanced SQL techniques, and foster a culture of continuous learning and experimentation.
• Champion a culture of experimentation by applying statistical modeling and machine learning where appropriate. Whether predicting readmission risk or segmenting high-cost cohorts, you will balance rigor with pragmatism to deliver insights that move the needle.
• Represent Arcadia at industry conferences, webinars, and customer advisory boards. Your thought leadership will shape product roadmaps and reinforce our reputation as the market leader in population health analytics, recognized by KLAS, IDC, Forrester, and Chilmark.

🎯 Requirements

• 3+ years analyzing healthcare claims and clinical data with expert-level SQL or SAS
• Proven experience building dashboards in QuickSight, Tableau, or Power BI for external customers
• Demonstrated ability to manage complex analytic projects from scoping through delivery
• Nice-to-have: experience with government agencies, behavioral health providers, or CMS quality measures
• Nice-to-have: advanced SQL, Python, or R skills and familiarity with AWS Athena and Snowflake

🏖️ Benefits

• Remote-first culture with flexible hours and quarterly in-person team gatherings
• Competitive compensation plus stock options and unlimited FTO
• Annual professional development stipend and access to industry conferences
• Comprehensive medical, dental, vision, and mental health benefits for you and dependents

Skills & Technologies

Python

AWS

Senior

Remote

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Arcadia

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About Arcadia

Arcadia is a climate technology company that provides a data platform connecting energy providers, consumers, and grid operators to accelerate the transition to clean energy. The company aggregates utility data from over 9,500 utilities in 52 countries, enabling enterprises to access standardized energy usage and billing information. Arcadia's software tools help organizations manage renewable energy procurement, carbon accounting, and grid optimization. Founded in 2014, the company serves Fortune 500 companies, utilities, and government agencies to reduce emissions and improve energy efficiency through data-driven insights and renewable energy solutions.

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