Job Overview
Location
US Remote
Job Type
Full-time
Category
Engineering
Date Posted
July 17, 2026
Full Job Description
📋 Description
- • Troubleshoot and resolve customer-reported issues within Alkami’s platform.
- • Classify and document incoming application support tickets by severity, urgency, and category.
- • Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior.
- • Prioritize and manage tickets by maintaining SLAs and escalating when necessary.
- • Resolve tickets across a minimum of 5 product categories with sufficient depth, while having the capability to manage tickets across all product categories.
- • Collaborate with internal teams by escalating complex issues with clear diagnostics and context.
- • Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures.
- • Contribute to release readiness by validating application updates and participating in deployment support.
- • Improve client experience by maintaining empathy and professionalism during technical investigations.
- • Participate in on-call rotations by supporting after-hours high-severity incidents.
- • Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively.
- • Identify recurring issues by conducting root cause analysis and recommending permanent fixes.
🎯 Requirements
- • 2+ years in a B2B application support role
- • Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience
- • Proficiency in SQL and log analysis
- • Knowledge of ITIL or SaaS principles
- • Experience in troubleshooting application issues in distributed systems
- • Strong communication and client interaction skills
- • Time management and the ability to handle multiple priorities
🏖️ Benefits
- • Unlimited paid time off
- • 401(k) with employer match
- • Remote-first environment
- • Great benefits and a FUN culture
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Alkami Technology, Inc.
Alkami Technology provides cloud-based digital banking solutions for U.S. credit unions and banks. Its platform offers account opening, payments, card management, analytics, marketing, and security tools through a single integrated interface designed for web and mobile. The company serves financial institutions seeking to modernize customer experience, streamline operations, and deploy new products rapidly without extensive in-house development. Headquartered in Plano, Texas, Alkami supports clients ranging from community banks to large credit unions, delivering scalable infrastructure and ongoing updates aligned with regulatory and technological changes.
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