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Application Support Engineer

Capita plc

Job Overview

Location

Home-Based - GBR

Job Type

Full-time

Full Job Description

📋 Description

• Application Support Engineer providing expert third-line support for a large, business-critical application, ensuring stability, reliability, and performance through root cause analysis and incident resolution.
• Day-to-day responsibilities include resolving complex incidents via ServiceNow, monitoring system performance, analyzing error logs post-release, investigating Management Information Requests (MIRs), supporting incident resolution with data analysis, maintaining stakeholder communication, and participating in team stand-ups and management meetings.
• Part of a small, collaborative, and highly experienced team at Capita plc, a dynamic leader in consulting and digital services serving government, healthcare, education, and finance sectors with cutting-edge technology and innovation.
• Opportunity to develop technical expertise in Oracle SQL and ITSM tools, strengthen analytical and customer-facing skills, gain exposure to business-critical systems, and advance within a forward-thinking organization committed to employee growth and inclusion.

🎯 Requirements

• Strong hands-on experience with Oracle SQL, including querying databases and using SQL for troubleshooting and analysis
• Experience using ServiceNow or a similar ITSM tool for incident management and workflow tracking
• Previous experience in a third-line application support or similar technical support role
• Confident using Microsoft Excel and Outlook for reporting, communication, and day-to-day support activities
• Eligibility for SC (Security Check) clearance and current UK residency

🏖️ Benefits

• Home-based role
• 23 days’ holiday (rising to 27) with opportunity to buy extra leave
• Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Volunteering opportunities with charity partners or personal cause, including paid day off
• Access to Employee Network Groups representing diverse strands for connection and learning
• Opportunity to gain additional qualifications through Learning Academy or apprenticeships

Skills & Technologies

Onsite

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Capita plc

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About Capita plc

Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.

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