Application Support Engineer

Availity, LLC

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• As an Application Support Engineer at Availity, you will play a critical role in maintaining the reliability and performance of a 24x7x365 healthcare technology platform that processes over 13 billion transactions annually and connects more than 2 million providers to health plans.
• Your day-to-day responsibilities include monitoring system health using tools like Splunk and Grafana, troubleshooting application and production issues, managing incidents, providing Tier 1 and Tier 2 technical support to customers and internal teams, validating processing results, performing FTP/file transfers, documenting resolutions, and participating in on-call rotations.
• You will join a global, remote-first team headquartered in Jacksonville, FL, with offices in Bangalore, India, and a distributed workforce across the U.S., united by a mission to refocus healthcare on patient care through innovative engagement solutions.
• In this role, you will develop deep expertise in healthcare IT systems, strengthen your troubleshooting and automation skills, gain experience with enterprise monitoring and cloud platforms, and grow professionally within a culture recognized as a Great Place to Work and Best Workplace for Technology Companies.

🎯 Requirements

• Associate degree in Computer Science or related field OR equivalent experience
• 2–5 years in application/production support (Tier 1/2)
• Experience supporting high-availability systems
• SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
• Familiarity with Linux/Unix systems
• Experience with monitoring tools (Splunk, SolarWinds, New Relic)
• File transfer (FTP) experience
• Basic cloud knowledge (AWS, Azure, or GCP)
• Scripting/automation skills
• Strong troubleshooting and analytical ability
• Ability to multitask and prioritize
• Strong written and verbal communication
• Proficiency in Microsoft Office

🏖️ Benefits

• Competitive salary, bonus structure, and generous HSA company contribution
• Healthcare, vision, dental benefits and 401k match program available from day one
• Unlimited PTO for salaried associates plus 9 paid holidays
• Education reimbursement and wellness reimbursement up to $250/year for gym memberships and racing events
• Paid parental leave for birth and adoptive parents
• Access to employee resource groups including AvaiLadies, Beyond Black, HOLA, Availity Pride, VetAvaility, Young Professionals Group, and She Can Code IT
• Culture of continuous learning with internal experts and tech stack resources
• Recognition as a Great Place to Work and Best Workplace for Technology Companies, Women, and Millennials

Skills & Technologies

JavaScript

Java

PostgreSQL

MongoDB

Remote

Degree Required

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Availity, LLC

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About Availity, LLC

Availity operates a nationwide health information network that connects health plans, providers, and technology partners to exchange administrative, clinical, and financial data in real time. The company offers APIs, web portals, and revenue cycle management tools that automate eligibility verification, prior authorization, claims processing, and patient financial engagement. Serving hospitals, physician practices, and payers across the United States, Availity processes billions of transactions annually, reducing administrative costs and improving care coordination.

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