Job Overview
Location
Hong Kong, Hong Kong SAR
Job Type
Full-time
Category
Software Engineering
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Provide L2/L3 technical support for the firm’s 24x7 global cryptocurrency trading exchange platform, ensuring minimal downtime and optimal system performance.
- • Own and manage the production environment for all key business lines including Exchange platform, Risk management system, Backoffice, Market data, and non-trading systems.
- • Monitor system health, respond to production incidents, and resolve critical issues affecting trading operations in real time.
- • Collaborate with development, QA, and infrastructure teams to troubleshoot complex technical problems and implement permanent fixes.
- • Document incident resolutions, root causes, and procedural updates to improve team knowledge and reduce recurrence of issues.
- • Participate in on-call rotations to provide continuous support across global time zones for a non-stop trading environment.
- • Analyze system logs, error reports, and performance metrics to identify trends and proactively address potential failures.
- • Work closely with business users to understand operational needs, translate technical issues into business impact, and deliver timely solutions.
- • Maintain and update runbooks, playbooks, and standard operating procedures for common support scenarios.
- • Ensure compliance with internal controls and security protocols when accessing and modifying production systems.
- • Assist in the deployment and validation of system updates, patches, and configuration changes in production environments.
- • Escalate critical issues to engineering teams with clear diagnostics, reproduction steps, and impact assessments.
- • Contribute to capacity planning and system scalability discussions based on observed usage patterns and performance bottlenecks.
- • Stay current with changes in cryptocurrency market infrastructure, exchange protocols, and related technologies to support evolving business requirements.
- • Maintain accurate records of all support tickets, communication logs, and resolution timelines in designated tracking systems.
- • Participate in post-incident reviews and contribute to continuous improvement initiatives for system reliability and support efficiency.
🎯 Requirements
- • Proven experience in L2/L3 production support for high-availability financial or trading systems
- • Strong technical proficiency in monitoring, troubleshooting, and resolving system-level issues in production environments
- • Familiarity with cryptocurrency exchange platforms, market data feeds, or risk management systems
🏖️ Benefits
- • Competitive salary and performance-based bonuses
- • Comprehensive health and dental insurance coverage
- • Paid time off and public holiday allowances
Skills & Technologies
About Foris DAX Global Limited
Foris DAX Global Limited operates the Crypto.com platform, offering a suite of cryptocurrency services including exchange, wallet, debit card, staking, and DeFi products. Headquartered in Singapore with global offices, it enables retail and institutional clients to buy, sell, trade, and spend digital assets. The ecosystem supports over 250 cryptocurrencies and provides custody, lending, and payment solutions backed by security certifications and regulatory licenses across multiple jurisdictions.
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