AR Enablement Specialist

📋 Description

• • Manage a portfolio of enterprise customer accounts to identify, prioritize, and collect overdue invoices through consistent phone, email, and written correspondence.
• • Analyze AR aging reports to pinpoint delinquent accounts and determine root causes of non-payment, with a focus on reducing delinquencies over 60 days.
• • Negotiate customized payment plans and terms with customers, escalating complex or high-risk cases to management when necessary.
• • Drive measurable improvements in Days Sales Outstanding (DSO) and reduce overall accounts receivable delinquency rates.
• • Investigate and resolve payment discrepancies, including short payments, unapplied cash, and billing disputes through detailed reconciliation.
• • Collaborate with billing, sales, and customer service teams to correct ledger errors and ensure accurate financial records.
• • Build and maintain professional relationships with customers to facilitate timely payments, clearly explaining invoices, payment terms, and account status.
• • Support account creation, ownership transfers, and processing of payments via ACH, credit card, and other approved methods.
• • Generate and analyze AR and collections reports including aging summaries, uncollectible account exposures, and collection effectiveness metrics.
• • Provide actionable insights to management on portfolio health, cash flow risks, and potential bad debt exposure.
• • Maintain accurate, up-to-date records of all collection activities within ERP and CRM systems including Microsoft Dynamics 365 F&O, Salesforce, and ServiceCloud.
• • Identify process inefficiencies in collections workflows and propose scalable improvements to optimize AR operations.
• • Ensure strict compliance with company policies, internal financial controls, and relevant legal regulations governing accounts receivable.
• • Utilize call center technology (TalkDesk) to manage high-volume outbound calls with professional phone etiquette.
• • Work independently to manage enterprise-level transaction volumes while maintaining precision and attention to detail.
• • Participate in system implementations and optimizations for AR functions to support company growth.
• • Willingness to complete certifications or advanced training to enhance professional capabilities in collections and finance.
• • Work scheduled shift hours of 6:00 PM IST to 3:00 AM IST from the Jaipur location.
• • Collaborate cross-functionally with finance, sales, and operations teams to align on customer payment strategies and resolve systemic issues.